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科目：研究所、轉學考(插大)-管理學 | 選擇題數：40 | 申論題數：0

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所屬科目：研究所、轉學考(插大)-管理學

選擇題 (40)

1. The Sarbanes-Oxley Act is an example of which of the following forces of change? (A) consumer needs change (B) economic change (C) external change (D) technological change

2. Which of the following is NOT an external force of change? (A) economic changes (B) new governmental laws (C) changes in workforce composition (D) changing consumer needs

3. Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor? (A) equipment (B) strategy (C) workforce (D) technology

4. The two metaphors commonly used to describe the two views of the change process are __ ______. (A) running water and troubled water (B) muckwater and mudwater (C) calm waters and white-water rapids (D) marine water and freshwater

5. Lewin's theory is consistent with ________ theory of organizational change. (A) white-water rapids (B) mudwater (C) calm waters (D) muckwater

6. According to Kurt Lewin, increasing the driving forces is a means of ________. (A) changing (B) refreezing (C) unfreezing (D) restraining

7. According to Lewin, which of the following is the objective of refreezing? (A) directing behavior away from the status quo (B) hindering the existing equilibrium (C) stabilizing the new situation (D) eliminating the need for future change

8. In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________. (A) change agents (B) change champions (C) change masters (D) change generators

9. Structural changes include ________. (A) combining departmental responsibilities (B) changing behavior (C) changing work processes (D) changing attitudes

10. A company that decides to decentralize its sales procedures is managing ________ changes. (A) people (B) financial (C) structural (D) technological

11. Competitive factors or new innovations within an industry often require managers to introduce ________. (A) new equipment, people, or structure (B) new equipment, tools, or operating methods (C) new equipment, operating methods, or structure (D) new equipment, tools or people

12. ________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships. (A) Commercial development (B) Facilities development (C) Comprehensive development (D) Organizational development

13. ________ is a method of changing behavior through unstructured group interaction. (A) Team building (B) Survey feedback (C) Sensitivity training (D) Intergroup development

14. An individual is likely to resist change because of the feeling ________. (A) of achievement (B) of personal gain (C) of uncertainty (D) that the change is in the organization's best interest

15. ________ involves bringing individuals directly affected by the proposed change into the decision-making process. (A) Manipulation and co-optation (B) Negotiation (C) Facilitation and support (D) Participation

16. ________ involves exchanging something of value for an agreement to lessen the resistance to the change effort. (A) Negotiation (B) Coercion (C) Manipulation and co-optation (D) Education and communication

17. Which of the following is a favorable condition that will facilitate a cultural change? (A) a stable leadership exists (B) the organization has a long existence (C) the organization has a huge workforce (D) a dramatic crisis occurs

18. Which of the following is a strategy for managing cultural change? (A) Keep the reward system the same. (B) Replace written norms with unwritten norms. (C) Redesign socialization processes to align with the new values. (D) Support employees who remain devoted to the old values.

19. A ________ prevents an individual from doing what he desires. (A) lien (B) constraint (C) demand (D) necessity

20. ________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout. (A) Task demands (B) Role ambiguity (C) Interpersonal demands (D) Role demands

21. A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time. (A) Type X (B) Type B (C) Type Y (D) Type A

22. Which of the following is a physical symptom of stress? (A) changes in productivity (B) job turnover (C) job-related dissatisfaction (D) changes in metabolism

23. Changes in eating habits are a ________ symptom of stress. (A) financial (B) psychological (C) behavioral (D) physical

24. Managers offer ________ to employees who want to talk to someone about their problems. (A) time management programs (B) performance planning programs (C) wellness programs (D) employee counseling

25. How can managers increase the likelihood of making change happen successfully? (A) They should realize that they are just change agents not change leaders. (B) They should discourage entrepreneurial mindsets. (C) They should adapt the changes made by their competitors. (D) They should give individual employees a role in the change process.

26. Which of the following is a characteristic of a change-capable organization? (A) discourages mavericks (B) separates the present and the future (C) shelters breakthroughs (D) makes controlling a way of life

27. ________ is the process of taking a creative idea and turning it into a useful product or work method. (A) Innovation (B) Creativity (C) Inspiration (D) Ingenuity

28. Which of the following is a cultural variable that supports innovation? (A) high job security (B) minimal time pressure (C) work and nonwork support (D) acceptance of ambiguity

29. Which of the following human resource variables is supportive of organizational innovation? (A) low commitment to training (B) high job security (C) bundant resources (D) less creative people

30. Most idea champions ________. (A) have extremely high self-confidence (B) are relenting (C) avoid risks (D) are lethargic

31. The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________. (A) internal force of change (B) external force of change (C) economic force of change (D) marketplace force of change

32. Mr. Snyder has had to change the strategic focus of the company three times. The change in strategic focus of the New Ideas, Inc., is a(n) ________. (A) marketplace force of change (B) internal force of change (C) economic force of change (D) external force of change

33. When the employees express their concern about their bonus checks, which of the following types of forces of change is constraining Mr. Snyder? (A) internal force of change (B) external force of change (C) social force of change (D) labor market force of change

34. New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market. This situation describes what metaphor of change? (A) a calm water metaphor (B) a black-water rapid metaphor (C) a white-water rapids metaphor (D) a rapid water metaphor

35. If the new agency director decided to remove layers in the agency and increase the span of managerial control, this would be considered changing the ________. (A) degree of centralization (B) selection process (C) structural components (D) structural design

36. If the agency director decided to shift away from a functional to a product structure, this would be considered changing the ________. (A) structural design (B) degree of centralization (C) selection process (D) structural components

37. Colin decided his people will benefit from ________, a method of changing behavior through unstructured group interaction. (A) survey feedback (B) team building (C) sensitivity training (D) intergroup development

38. When Edwin feels frustrated that he does not have control over team members' "actual" work or the organizational rules, regulations, and policies, he is contending with ________. (A) unclear goals (B) abundant resources (C) external control (D) diversity of opinions

39. When a member offers an "off-the-wall" solution to a team problem, Edwin has to contend with what cultural variable? (A) tolerance of risk (B) tolerance of the impractical (C) focus on ends (D) tolerance of conflict

40. The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is ________. (A) an open-system focus team (B) able to deal with high risk (C) focused on ends rather than means (D) tolerant of conflict

申論題 (0)