164. What is the main reason Leo thinks outsourcing customer service could be beneficial?
(A)It could lead to expansion of the business.
(B)It could lead to better customer service quality.
(C)It is the industry standard.
(D)It could lead to better communication with customers.

【已刪除】160. What did Winnie emphasize as a reason for keeping the company afloat? (A)It has a strategic significance in the market it operates in. (B)It protects the welfare of the employees who remain in the company. (C)It contributes to the social and economic well-being of the community it serves. (D)It has a symbiotic relationship with other companies in its supply chain.

161. What was the issue with the organization of the WSC? (A)Inadequate security measures. (B)Lack of attendees and sponsors. (C)Poor organization, lack of substance, and allegations of financial mismanagement and fraud. (D)Technical difficulties with the event's virtual platform.

162. What were the allegations against Tracxn in relation to the WSC? (A)Charging reasonable fees to startups in exchange for access to investors and potential clients. (B)Refusing to charge fees to startups for access to investors and potential clients. (C)Refusing to provide startups with access to investors and potential clients altogether. (D)Charging exorbitant fees to startups in exchange for access to investors and potential clients.

163. What was the impact of the WSC scandal on the Indian startup ecosystem? (A)It had no impact on the ecosystem. (B)It led to calls for greater regulation and oversight of events like the WSC. (C)It resulted in a decline in the number of startups in India. (D)It led to increased investment in Indian startups.

165. What are the most important qualities that Henry suggests the outsourcing company should have? (A)Reliability, language proficiency, and cultural fit. (B)Cheap rates, good reviews, and availability. (C)English proficiency, low wages, and location. (D)Technological advancement, online presence, and global reach.

166. What does Mandy suggest they need to do before making a decision? (A)Hire an in-house team. (B)Outsource immediately. (C)Do more research. (D)Abandon the idea of outsourcing altogether.

167. What potential issue with outsourcing customer service do Leo and Henry disagree on? (A)The potential cost savings. (B)The impact on the quality of customer service. (C)The impact on communication with customers. (D)The cultural differences.

168. What is the Midweek Luxury Escape? (A)An exclusive offer from Celestial Oasis Resort. (B)A package designed for weekend crowds. (C)A special offer for city residents. (D)A discounted stay for midweek guests.

169. What are the check-in and check-out timings for the Midweek Luxury Escape? (A)Early check-in from 10:00 AM and late check-out until 2:00 PM. (B)Early check-in from 11:00 AM and late check-out until 3:00 PM. (C)Early check-in from 12:00 PM and late check-out until 4:00 PM. (D)Early check-in from 1:00 PM and late check-out until 5:00 PM.

170. Which of the following is NOT included in the Midweek Luxury Escape package? (A)Specially discounted rates for a midweek stay. (B)Unlimited access to the world-class spa, infinity pool, and fitness center. (C)Complimentary early check-in and late check-out services. (D)Complimentary lunch and dinner.