181. According to the passage, what is one way small businesses can benefit from emerging technologies?
(A) Hinder decision-making processes.
(B) Increase the cost of maintaining physical servers.
(C) Limit access to new capabilities.
(D) Reduce the need for manual labor.

177. What is one suggestion the author gives for businesses to help address the issue of customers lashing out at service workers? (A) Train employees to handle difficult customers. (B) Provide mental health resources for employees. (C) Encourage empathy and kindness towards customers. (D) Advocate for policies that support worker rights.

178. What is one suggestion the author gives for individuals to help address the issue of customers lashing out at service workers? (A) Encourage empathy and kindness towards customers. (B) Provide mental health resources for employees. (C) Train employees to handle difficult customers. (D) Advocate for policies that support worker rights.

179. What is the purpose of Peter’s email? (A) To offer a job to Irene Galland. (B) To request a testimonial from Irene Galland. (C) To ask Irene Galland for a complimentary stay at one of her hotels. (D) To invite Irene Galland to design and facilitate a one-day staff training program.

180. Which of the following rewards is NOT mentioned as a part of the offer to Irene for designing and facilitating a one-day staff training program? (A) A testimonial highlighting her work with the company. (B) An opportunity to network with the company's employees and other industry professionals. (C) A pay increase for her services. (D) A complimentary three-night stay at one of the company's luxury hotels.

182. According to the passage, what is one emerging technology that can help businesses analyze data? (A) Artificial intelligence. (B) Paper records. (C) Fax machines. (D) Email.

183. How can emerging technologies help small businesses compete with larger companies? (A) By increasing the cost of operation. (B) By reducing efficiency and productivity. (C) By providing access to new capabilities. (D) By limiting marketing options.

184. According to the blog article, which two emerging technologies did Tasty Bites adopt to compete with larger chain restaurants, according to the article? (A) Artificial intelligence and virtual reality experience. (B) Cloud computing and automation. (C) Digital signage and social media platforms. (D) Email marketing and paperless invoicing.

185. What competitive edge did Tasty Bites gain from the adoption of emerging technologies? (A) Reduced quality of service. (B) Increased costs for customers. (C) Limitation of marketing options. (D) Personalized experience for customers.

186. According to the news release, what is the goal of the conference? (A) To bring together industry leaders for a social gathering. (B) To provide discounted hotel rates for attendees. (C) To help hotel owners and operators find new ways to grow and succeed. (D) To focus on the history of the luxury hotel industry.

187. What topics will be covered in the conference? (A) Sports and entertainment events in luxury hotels. (B) Revenue management, branding, and guest experience. (C) History of the luxury hotel industry. (D) Food and beverage trends in luxury hotels.