試卷名稱:112年 - 新制多益聽力測驗第三回:簡短獨白#116986
年份:112年
科目:新制多益聽力(TOEIC Listening)
79.In terms of customer retention, what trend does the speaker mention?
(A) A stable customer retention rate.
(B) A steady decline in existing customer loyalty.
(C) An increase in customer churn rate.
(D) A significant improvement in customer satisfaction.