165. Why is Kelly disappointed with Susan?
(A) Because Susan's videos have caused harm to customers.
(B) Because Susan did not consult Kelly before making the videos.
(C) Because Susan has violated the company's confidentiality agreements.
(D) Because Susan's videos are not aligned with the company's conservative approach to social media.

161. What is the purpose of the "Riding Bikes to Work" campaign? (A) To increase carbon emissions and decrease health. (B) To decrease carbon emissions and increase health. (C) To increase carbon emissions and decrease the risk of chronic diseases. (D) To decrease carbon emissions and increase the risk of chronic diseases.

162. What will the company do to address the concerns of employees about commuting by bike? (A) Provide incentives for participation. (B) Encourage employees to participate in the campaign. (C) Offer training sessions on bike safety and maintenance. (D) Do everything possible to make the transition smooth.

163. What does the company offer to help employees who are concerned about commuting by bike? (A) No assistance is provided. (B) Free meals and parking spots. (C) Training sessions on bike safety and maintenance and assistance with route planning. (D) Unlimited vacation days.

164. What is the nature of the relationship between Kelly and Susan based on the instant messaging exchange? (A) They are business partners. (B) They are friends outside of work. (C) They are employer and employee. (D) They are competitors in the same industry.

166. What does Kelly expect Susan to do in the future? (A) To be more mindful of the company's brand image. (B) To make more videos about the company's values. (C) To violate the company's confidentiality agreements. (D) To ignore Kelly's advice and continue making videos.

167. What does Susan want to discuss with Kelly? (A) How to improve the quality of her videos. (B) How to connect with customers on social media. (C) Alternative marketing strategies that align with the company's values. (D) How to deal with the negative impact of her video

168. Which of the following statements best describes the professional skills of high-impact workers? (A) They possess advanced professional skills and continually acquire new knowledge and abilities to remain competitive. (B) They have rudimentary professional skills and rarely acquire new knowledge or abilities. (C) They have limited professional skills and occasionally learn new knowledge and abilities to remain competitive. (D) They have moderate professional skills and often learn new knowledge and abilities to remain competitive.

169. Which of the following statements best describes the innovative thinking skills of regular workers? (A) They possess innovative thinking skills and can see problems from multiple perspectives. (B) They lack innovative thinking skills and are unable to suggest creative solutions. (C) They have outstanding innovative thinking skills and are constantly proposing novel solutions. (D) They possess limited innovative thinking skills and are occasionally able to suggest new solutions.

170. What is a characteristic of high-impact workers' social skills? (A) They prioritize building interpersonal relationships and expanding their network. (B) They lack social skills and struggle to build interpersonal relationships or expand their network. (C) They have average social skills and occasionally attempt to build interpersonal relationships and expand their network. (D) They possess good social skills and are able to build interpersonal relationships and expand their network to increase their influence.

171. Which of the following statements best describes the leadership skills of regular workers? (A) They possess outstanding leadership skills and can motivate and influence others effectively. (B) They have basic leadership skills and may not be able to motivate and lead others effectively. (C) They lack leadership skills and are unable to motivate and influence others effectively. (D) They have moderate leadership skills and can motivate and influence others occasionally.