166. How did Sue handle a difficult customer at her previous job?
(A)She ignored the customer's concerns.
(B) She became aggressive with the customer.
(C)She listened to the customer's concerns and worked with her team to find a solution.
(D)She refunded the customer's money without trying to find a solution.

162. What is the root cause of conflicts in relationships? (A)Inconsequential differences that trigger intense emotions. (B) A lack of communication and understanding. (C)A desire to control others' behavior. (D)Personal needs that are irrelevant to the issue at hand.

163. How can recognizing and understanding conflicting needs among colleagues help in the workplace? (A)It can create more problems among coworkers. (B) It can improve productivity and enhance relationships. (C)It can decrease team-building and problem-solving. (D)It can cause mistrust and misunderstandings among colleagues

164. What made Sue decide to commit to her current job for a longer term? (A)She was offered a higher salary. (B) She was impressed with the company's mission and values. (C)She didn't have any other job offers. (D)She wanted to settle down.

165. How did Sue adapt to a new work environment in the past? (A)By avoiding interactions with her new colleagues. (B) By focusing solely on her own work. (C)By adjusting her communication style to work better with her team members. (D)By making all the decisions herself.

167. What are Sue's long-term career goals? (A)To travel the world and work remotely. (B) To retire as soon as possible. (C)To switch careers and pursue a completely different field. (D)To become a leader and make a meaningful impact in the industry.

168. What is one of the responsibilities of the receptionist for tomorrow's group visitors? (A)Keep the reception area clean and tidy. (B) Ensure there are enough refreshments for the group. (C)Make sure the group arrives on time. (D)Prepare the presentation equipment.

169. What is one of the necessary items that need to be available for the refreshments? (A)Plates and utensils. (B) Headphones. (C)Pens and paper. (D)Office supplies.

170. What is the presenter's responsibility during the presentation? (A)Ensure that the refreshments are ready. (B) Prepare the presentation equipment. (C)Answer any questions the group may have. (D)Show the group around the facility.

171. Imagine you are a member of the team responsible for welcoming tomorrow's group visitors. Your supervisor has asked you to ensure that the refreshments are presented in an aesthetically pleasing way. Which of the following statements best reflects what you should do? (A)Place the refreshments wherever is most convenient, regardless of how they look. (B) Arrange the refreshments neatly and artistically, taking into account the visual appeal of each item. (C)Ask the tour guide to handle the presentation of refreshments, as it is not your responsibility. (D)Put the refreshments in plain sight, without any attention to how they are arranged or presented.

172. Which of the following is the best title of the article? (A)"From Excitement to Regret: The Unforeseen Challenges of Entrepreneurship" (B) "The Art of Taking Risks: Why Regret Can Be a Positive Thing" (C)"The Psychological Toll of Starting a Business: Coping Strategies for Entrepreneurs" (D)"From Passion to Burnout: How Entrepreneurship Can Lead to Mental Exhaustion"