167. What potential issue with outsourcing customer service do Leo and Henry disagree on?
(A)The potential cost savings.
(B)The impact on the quality of customer service.
(C)The impact on communication with customers.
(D)The cultural differences.

163. What was the impact of the WSC scandal on the Indian startup ecosystem? (A)It had no impact on the ecosystem. (B)It led to calls for greater regulation and oversight of events like the WSC. (C)It resulted in a decline in the number of startups in India. (D)It led to increased investment in Indian startups.

164. What is the main reason Leo thinks outsourcing customer service could be beneficial? (A)It could lead to expansion of the business. (B)It could lead to better customer service quality. (C)It is the industry standard. (D)It could lead to better communication with customers.

165. What are the most important qualities that Henry suggests the outsourcing company should have? (A)Reliability, language proficiency, and cultural fit. (B)Cheap rates, good reviews, and availability. (C)English proficiency, low wages, and location. (D)Technological advancement, online presence, and global reach.

166. What does Mandy suggest they need to do before making a decision? (A)Hire an in-house team. (B)Outsource immediately. (C)Do more research. (D)Abandon the idea of outsourcing altogether.

168. What is the Midweek Luxury Escape? (A)An exclusive offer from Celestial Oasis Resort. (B)A package designed for weekend crowds. (C)A special offer for city residents. (D)A discounted stay for midweek guests.

169. What are the check-in and check-out timings for the Midweek Luxury Escape? (A)Early check-in from 10:00 AM and late check-out until 2:00 PM. (B)Early check-in from 11:00 AM and late check-out until 3:00 PM. (C)Early check-in from 12:00 PM and late check-out until 4:00 PM. (D)Early check-in from 1:00 PM and late check-out until 5:00 PM.

170. Which of the following is NOT included in the Midweek Luxury Escape package? (A)Specially discounted rates for a midweek stay. (B)Unlimited access to the world-class spa, infinity pool, and fitness center. (C)Complimentary early check-in and late check-out services. (D)Complimentary lunch and dinner.

171. Suppose you are a busy professional who wants to take a break from the hustle and bustle of the city and spend some quality time at the Celestial Oasis Resort during the weekdays. Which of the following options is the best reason to book the Midweek Luxury Escape package? (A)You will get a complimentary welcome gift upon arrival. (B)You can enjoy unlimited access to the world-class spa, infinity pool, fitness center, and more. (C)You can avoid the bustling weekend crowds and enjoy the tranquil surroundings of the resort while also enjoying specially discounted rates for a midweek stay. (D)You can maximize your vacation time with complimentary early check-in (from 11:00 AM) and late check-out (until 3:00 PM) services.

172. What is the goal of the CME Children's Festival? (A)To provide a platform for children to showcase their talents and inspire others. (B)To raise money for charity. (C)To promote CME Corporation's products and services. (D)To discourage children from pursuing their creative passions.

173. What kind of activities are included in the CME Children's Festival? (A)Art exhibits, music performances, and interactive workshops. (B)Business seminars and networking events. (C)Sports competitions and fitness classes. (D)Cooking classes and food tastings.