168. What was the most highly rated aspect of Cute Yumi's Kitchen in the 2020 customer satisfaction survey?
(A) Friendliness of the staff.
(B)Value for the price of the food.
(C)Quality of the food.
(D) Cleanliness of the restaurant.

164. According to the conversation, what is Monica's feeling about the promotion? (A) She's uncertain if she wants it. (B)She's not confident in her qualifications. (C)She's hoping to be the successful candidate. (D) She doesn't care either way.

165. Which of the following was NOT mentioned in the conversation? (A) Sales targets. (B)Vacation plans. (C)Leadership skills. (D) Networking with other managers.

166. According to the conversation, what qualities are required for the selected candidate for Regional Sales Manager position? (A) Efficient leadership and proficient management skills. (B)Charismatic personality and excellent communication skills. (C)Mastery of the technical aspects of sales. (D) A middle-class family background.

167. What does Monica suggest they should do to increase their chances of getting the promotion? (A) Keep working hard and hope for the best. (B)Sabotage their colleagues' efforts. (C)Bribe the selection committee. (D) Threaten to quit if they don't get the promotion.

169. Which location of Cute Yumi's Kitchen had the highest number of survey respondents in the 2020 customer satisfaction survey? (A) Toronto-Downtown. (B)Toronto-North York. (C)Toronto-Scarborough. (D) It is not specified in the survey results.

170. What percentage of customers rated the value for the price of the food as "Fair" or "Poor" in the survey? (A) 15% (B)20% (C)25% (D) 30%

171. Which statement about the results of the survey for Cute Yumi's Kitchen is NOT true? (A) The most highly rated aspect was the cleanliness of the restaurant. (B)The value for the price of the food was an area with room for improvement. (C)A small percentage of customers reported experiencing issues during their visit. (D) Approximately two thirds of the customers used Cute Yumi's Kitchen's official online table reservation app.

172. What is the importance of clear communication in improving job satisfaction in small businesses? (A) It facilitates a more productive working environment. (B)It promotes transparency in performance expectations, and regular feedback. (C)It enables a better understanding of company policies. (D) It allows for a more efficient use of company resources.

173. How can small business owners offer growth opportunities to employees? (A) By keeping salaries and benefits in line with industry standards. (B)By providing greater job security and tenure. (C)By offering mentoring, training, and professional development programs. (D) By increasing workloads and responsibilities.

174. Why is fair compensation and benefits critical for job satisfaction? (A) It improves productivity and efficiency. (B)It reduces labor costs for the business owner. (C)It is a legal requirement in many jurisdictions. (D) It helps to retain top talent and promotes loyalty to the company.