170. What is the presenter's responsibility during the presentation?
(A)Ensure that the refreshments are ready.
(B) Prepare the presentation equipment.
(C)Answer any questions the group may have.
(D)Show the group around the facility.

166. How did Sue handle a difficult customer at her previous job? (A)She ignored the customer's concerns. (B) She became aggressive with the customer. (C)She listened to the customer's concerns and worked with her team to find a solution. (D)She refunded the customer's money without trying to find a solution.

167. What are Sue's long-term career goals? (A)To travel the world and work remotely. (B) To retire as soon as possible. (C)To switch careers and pursue a completely different field. (D)To become a leader and make a meaningful impact in the industry.

168. What is one of the responsibilities of the receptionist for tomorrow's group visitors? (A)Keep the reception area clean and tidy. (B) Ensure there are enough refreshments for the group. (C)Make sure the group arrives on time. (D)Prepare the presentation equipment.

169. What is one of the necessary items that need to be available for the refreshments? (A)Plates and utensils. (B) Headphones. (C)Pens and paper. (D)Office supplies.

171. Imagine you are a member of the team responsible for welcoming tomorrow's group visitors. Your supervisor has asked you to ensure that the refreshments are presented in an aesthetically pleasing way. Which of the following statements best reflects what you should do? (A)Place the refreshments wherever is most convenient, regardless of how they look. (B) Arrange the refreshments neatly and artistically, taking into account the visual appeal of each item. (C)Ask the tour guide to handle the presentation of refreshments, as it is not your responsibility. (D)Put the refreshments in plain sight, without any attention to how they are arranged or presented.

172. Which of the following is the best title of the article? (A)"From Excitement to Regret: The Unforeseen Challenges of Entrepreneurship" (B) "The Art of Taking Risks: Why Regret Can Be a Positive Thing" (C)"The Psychological Toll of Starting a Business: Coping Strategies for Entrepreneurs" (D)"From Passion to Burnout: How Entrepreneurship Can Lead to Mental Exhaustion"

173. What do successful entrepreneurs suggest for those starting a business? (A)Taking on as much risk as possible. (B) Avoiding seeking the advice of experienced entrepreneurs or mentors. (C)Not researching and planning before starting a business. (D)Thoroughly researching and planning before starting a business, and seeking the advice of experienced entrepreneurs or mentors.

174. What is the key to increasing the chances of success in entrepreneurship, according to the article? (A)Ignoring the risks and challenges involved. (B) Seeking the advice of inexperienced entrepreneurs or mentors. (C)Approaching entrepreneurship with a realistic understanding of the risks and challenges. (D)Having a solid plan in place.

175. What is the main message of the article? (A)Starting a business is easy and straightforward. (B) Entrepreneurs should regret starting their businesses. (C)Success in entrepreneurship is mostly based on luck. (D)Thorough research and planning are crucial for success in entrepreneurship

176. What is the reason behind Anna's desire to transfer to a different branch? (A)She wants a higher salary. (B) She is having personal issues. (C)She wants to work with a different team. (D)She is not happy with her current job duties.