172. According to the information, which of the following approaches is recommended to avoid burnout?
(A)Completing time-consuming tasks one after the other.
(B)Treating tasks like puzzle pieces that fit together.
(C)Scheduling back-to-back meetings.
(D)Avoiding breaks in between tasks.

168. What is the main issue Alex Mason is expressing in the email? (A)A dissatisfaction with the team dynamics at the Parkview Plaza branch. (B)A request for additional staff to address the workload at the Parkview Plaza branch. (C)Concerns about the temporary variations in workload among different branches. (D)An ongoing pattern of disproportionate workload assigned to Parkview Plaza.

169. What are some of the consequences of the excessive workload mentioned in the email? (A)A decline in customer satisfaction, decreased stress levels, and burnout. (B)A decline in the quality of customer service, increased stress levels, and burnout. (C)An increase in customer satisfaction, decreased stress levels, and improved team morale. (D)A decrease in overall productivity, increased stress levels, and improved customer service.

170. What does Alex Mason request in the email? (A)A reevaluation of team responsibilities to balance the workload. (B)Implementation of a transparent and equitable workload distribution system. (C)Additional staff to be hired to reduce the workload at the Parkview Plaza branch. (D)A performance review of the Parkview Plaza branch to identify workload challenges.

171. What does Alex believe will happen if the workload allocation issue is addressed? (A)The team's morale will improve, and overall productivity and customer satisfaction will increase. (B)The team's morale will decline, and overall productivity will decrease. (C)The quality of customer service will decline, and stress levels will increase. (D)The workload will become more manageable, but there will be no impact on customer satisfaction.

173. What is the suggested strategy to minimize the negative emotional impact of dreaded tasks? (A)Scheduling them at the beginning of the day. (B)Scheduling them at the end of the day. (C)Scheduling them right before lunchtime. (D)Scheduling them right after lunchtime.

174. What is the ultimate goal of prioritizing tasks that make one feel positive and engaging in activities that provide a mental high? (A)To end the day with a net negative emotion. (B)To end the day with a net neutral emotion. (C)To end the day with a net neutral or positive emotion. (D)To end the day with a net positive emotion.

175. Which of the following statements accurately describes the recommended approach to energy protection and balance as outlined in the text? (A)Tasks should be treated like puzzle pieces that fit together, starting the day with difficult work, and saving easy tasks for later. (B)Time-consuming tasks should be completed one after the other, with breaks taken only when necessary. (C)Back-to-back meetings should be scheduled to maximize productivity. (D)Rote work that doesn't require much brainpower should be completed at peak focus time, with creative work left for later.

176. What is the main purpose of the survey conducted among employees? (A)To determine employee satisfaction with the current store location. (B)To identify employees interested in transferring to new stores and their proximity to these locations. (C)To assess employee performance and skills for promotions. (D)To find out employees' preferred working hours.

177. What do the letters H, M, and L represent in the survey table? (A)The employees' performance level: High, Medium, and Low. (B)The employees' interest in receiving a promotion: High, Medium, and Low. (C)The employees' availability for overtime work: High, Medium, and Low. (D)The employees' interest in transferring to the new stores: High, Medium, and Low.

178. How are the distances from the employees' residence to the new stores represented in the survey table? (A)In kilometers. (B)In miles. (C)In driving time. (D)Using the letters F, U, and N.