172. What is the importance of clear communication in improving job satisfaction in small businesses?
(A) It facilitates a more productive working environment.
(B)It promotes transparency in performance expectations, and regular feedback.
(C)It enables a better understanding of company policies.
(D) It allows for a more efficient use of company resources.

168. What was the most highly rated aspect of Cute Yumi's Kitchen in the 2020 customer satisfaction survey? (A) Friendliness of the staff. (B)Value for the price of the food. (C)Quality of the food. (D) Cleanliness of the restaurant.

169. Which location of Cute Yumi's Kitchen had the highest number of survey respondents in the 2020 customer satisfaction survey? (A) Toronto-Downtown. (B)Toronto-North York. (C)Toronto-Scarborough. (D) It is not specified in the survey results.

170. What percentage of customers rated the value for the price of the food as "Fair" or "Poor" in the survey? (A) 15% (B)20% (C)25% (D) 30%

171. Which statement about the results of the survey for Cute Yumi's Kitchen is NOT true? (A) The most highly rated aspect was the cleanliness of the restaurant. (B)The value for the price of the food was an area with room for improvement. (C)A small percentage of customers reported experiencing issues during their visit. (D) Approximately two thirds of the customers used Cute Yumi's Kitchen's official online table reservation app.

173. How can small business owners offer growth opportunities to employees? (A) By keeping salaries and benefits in line with industry standards. (B)By providing greater job security and tenure. (C)By offering mentoring, training, and professional development programs. (D) By increasing workloads and responsibilities.

174. Why is fair compensation and benefits critical for job satisfaction? (A) It improves productivity and efficiency. (B)It reduces labor costs for the business owner. (C)It is a legal requirement in many jurisdictions. (D) It helps to retain top talent and promotes loyalty to the company.

175. How can small business owners offer fair compensation and benefits to employees? (A) By researching industry standards and benchmarking salaries and benefits. (B)By implementing a "one size fits all" approach to compensation. (C)By reducing benefits and bonuses to increase the bottom line. (D) By outsourcing work to low-wage countries.

176. What is the purpose of the October Training Session? (A) To teach participants how to make a good first impression. (B)To introduce participants to the concept of storytelling. (C)To teach participants how to use social media for sales. (D) To introduce participants to a new product or service.

177. According to the agenda, what will participants do during the 1:30 PM-3:00 PM session? (A) They will listen to Mr. Smith's lecture on effective storytelling. (B)They will watch a video about using storytelling in virtual sales. (C)They will work in groups to create and practice their own sales stories, focusing on virtual sales techniques. (D) They will take a break and grab some coffee.

178. According to the comments section, which attendee is excited about learning how to create emotional connections through storytelling? (A) James Charles (B)Lele Pons (C)Jake Paul (D) Chiara Ferragni