177. What is one suggestion the author gives for businesses to help address the issue of customers lashing out at service workers?
(A) Train employees to handle difficult customers.
(B) Provide mental health resources for employees.
(C) Encourage empathy and kindness towards customers.
(D) Advocate for policies that support worker rights.

173. What is the potential advantage of taking breaks regularly in the context of work? (A) It increases the likelihood of experiencing burnout and exhaustion. (B) It decreases overall productivity and performance levels. (C) It can help prevent burnout and increase the capacity for sustained productivity and creativity. (D) It enables you to work longer hours without experiencing fatigue or stress.

174. What is one of the key benefits of fostering positive relationships with colleagues, mentors, and friends in a work setting? (A) It fosters a cutthroat and competitive environment where individuals prioritize their own interests over those of their peers. (B) It allows individuals to avoid collaborative efforts with others, limiting exposure to diverse perspectives and skill sets. (C) It limits professional development by impeding networking and connections with individuals in different fields and industries. (D) It provides individuals with opportunities for support, feedback, and guidance to enhance their performance and foster growth.

175. What is one of the essential components of practicing self-care, according to the passage? (A) Getting enough sleep to ensure optimal functioning and performance. (B) Avoiding physical exercise and movement to conserve energy and avoid fatigue. (C) Focusing solely on work-related tasks and responsibilities, excluding leisure activities and hobbies. (D) Ignoring one's emotional well-being and avoiding seeking support from friends and colleagues.

176. What is the disturbing trend that the author has noticed in recent years? (A) More and more people are becoming service workers. (B) More and more people are lashing out at service workers. (C) More and more people are becoming baristas, cashiers, or customer service representatives. (D) More and more people are showing kindness towards service workers.

178. What is one suggestion the author gives for individuals to help address the issue of customers lashing out at service workers? (A) Encourage empathy and kindness towards customers. (B) Provide mental health resources for employees. (C) Train employees to handle difficult customers. (D) Advocate for policies that support worker rights.

179. What is the purpose of Peter’s email? (A) To offer a job to Irene Galland. (B) To request a testimonial from Irene Galland. (C) To ask Irene Galland for a complimentary stay at one of her hotels. (D) To invite Irene Galland to design and facilitate a one-day staff training program.

180. Which of the following rewards is NOT mentioned as a part of the offer to Irene for designing and facilitating a one-day staff training program? (A) A testimonial highlighting her work with the company. (B) An opportunity to network with the company's employees and other industry professionals. (C) A pay increase for her services. (D) A complimentary three-night stay at one of the company's luxury hotels.

181. According to the passage, what is one way small businesses can benefit from emerging technologies? (A) Hinder decision-making processes. (B) Increase the cost of maintaining physical servers. (C) Limit access to new capabilities. (D) Reduce the need for manual labor.

182. According to the passage, what is one emerging technology that can help businesses analyze data? (A) Artificial intelligence. (B) Paper records. (C) Fax machines. (D) Email.

183. How can emerging technologies help small businesses compete with larger companies? (A) By increasing the cost of operation. (B) By reducing efficiency and productivity. (C) By providing access to new capabilities. (D) By limiting marketing options.