183. What should a passenger do when he or she would like his or her Proof of Travel?
(A) To call the MUB’s toll free number.
(B) To request a copy from the station information desk.
(C) To download a copy from the MUB’s official app.
(D) To download a copy from the MUB’s official Facebook fan page.

179. According to the email, which of the following required document is missing? (A) A CV. (B) A Letter of Recommendation. (C) A language assessment score report. (D) A transcript with GPA.

180. In the email, the word “transition” in the paragraph 2, line 2 is closest in meaning to _____ . (A) A time that is set by law, when no one has to go to work (B) A time something is tested to see if it works well (C) A period when someone works for an employer in order to learn a particular skill (D) A period when something changes from one state to another

181. According to the article, for what purpose did the MUB conduct the survey last year? (A) To know how satisfied passengers were with the services. (B) To gain support for the plans to improve the e-ticketing system. (C) To understand why passengers did not like the e-ticketing system. (D) To secure the MUB’s place in history.

182. Which of the following was NOT the reason the MUB decided to increase its funding for the integrated system? (A) Creating better passenger experience. (B) Providing passengers with accurate real-time information. (C) Monitoring operations and reacting to incidents effectively. (D) Expanding the route network.

184. What can NOT be inferred from the article? (A) The MUB got great satisfaction from the passengers because it was making a good job of providing information that could help passengers find their ways. (B) Most of the respondents of the survey conducted by the MUB last year were happy to use the new e-ticketing system. (C) The MUB is going to launch a series of videos to respond to the comments in the Comment Section. (D) Currently, passengers who pay in cash do not enjoy discounts as the MUB’s official app users do.

185. According to the recent online comments in the Comment Section, which of the following is the most mentioned challenge facing the MUB? (A) The MUB’s official app is not very user friendly. (B) The staff members at the station information desk do not show their professional attitude. (C) Passengers are experiencing long delays. (D) The MUB is encountering a shortage of experienced bus drivers.  

186. According to the web page, who can get a full refund? (A) Lilly signed the contract on July 1 and make a refund request on October 31. (B) Peter signed the contract on February 28 and make a refund request on March 1. (C) Joyce signed the contract on January 1 and make a refund request on March 1. (D) Wilson signed the contract on January 31 and make a refund request on October 31.

187. What is the purpose of the email? (A) To finalize the details of the agreement. (B) To formally express FFG’s sympathy when Eason Casey got hurt. (C) To review Eason Casey’s situation and suggest good moves. (D) To tell Eason Casey when the money will be paid into his account.

188. In which of the positions marked [1], [2], [3], and [4] in the email does the following sentence best belong? “Please don’t hesitate to let me know should you do not get the amount by next Monday.” (A) [1] (B) [2] (C) [3] (D) [4]

189. Which of the following is NOT true? (A) Eason Casey had an argument with FFG’s cleaning staff. (B) FFG has four trainers at the very least. (C) FFG currently offers two kinds of membership plans. (D) Eason Casey made the refund request by submitting an online form.