183.Based on the course content, which of the following is NOT outlined as part of navigating the impact of AI in the workplace?
(A) Understanding the potential of AI to enhance job performance.
(B) Strategies for reskilling and upskilling to stay relevant.
(C) Addressing anxiety and feelings of inadequacy in the face of AI.
(D) Resisting and avoiding the adoption of AI technologies.

179.Based on Helen's review, what does Clean Spaces prioritize in their office cleaning service? (A) Understanding and tailoring cleaning plans. (B) Knowledgeable and friendly staff. (C) Seamless and hassle-free process. (D) Attentive and responsive customer service.

180.Based on the reviews, which aspect of Clean Spaces' office cleaning service is highlighted by both Terry and Helen? (A) Attention to detail and exceptional results. (B) Commitment to customer satisfaction and going the extra mile. (C) Flexibility in scheduling and customized plans. (D) Friendly and knowledgeable staff.

181.According to the passage, which of the following fears is NOT commonly experienced by office workers regarding the impact of AI? (A) The fear of becoming obsolete and unable to keep up with technology. (B) The fear of their skills becoming irrelevant in the face of AI advancements. (C) The fear of job insecurity and potential replacement by AI. (D) The fear of AI technology being too complex and difficult to understand.

182.According to the passage, which of the following is mentioned as a suggestion for mitigating the impact of AI? (A) Maintaining a rigid approach and resisting change. (B) Embracing a growth mindset and adaptability. (C) Ignoring the potential impact of AI on job roles. (D) Allowing skills to become obsolete without intervention.

184.What is the primary message conveyed in both the article and the course regarding the impact of AI on office workers? (A)AI will inevitably replace all office jobs in the near future. (B)Workers should be overwhelmed with anxiety and fear about AI. (C)Change is inevitable, and those who adapt and learn will thrive. (D)Office workers should resist AI and avoid embracing new technologies.

185.What is the key message conveyed in both the article and the course regarding the mindset office workers should adopt in response to AI? (A)Embrace fear and anxiety as natural responses to AI advancements. (B)Embrace a growth mindset and approach change with adaptability. (C)Avoid acknowledging the impact of AI on their jobs and industries. (D)Resist learning new skills and remain comfortable with existing knowledge.

186.Which aspect of the Iron Seafood Restaurant received the highest overall satisfaction rating? (A) Cleanliness of the restaurant. (B) Friendliness of the staff. (C) Quality of the food. (D) Value for the price of the food.

187.Based on the survey results, which statement is NOT supported by the data regarding Iron Seafood Restaurant Customer Satisfaction in 2020? (A) The majority of customers rated the cleanliness of the restaurant as "Excellent" or "Good." (B) The highest percentage of customers rated the friendliness of the staff as "Poor." (C) None of the customers rated the quality of the food as "Poor." (D) A significant number of customers have used the official Online Table Reservation App.

188.According to the email, what should be sustained to maintain the restaurant's reputation? (A) Friendly and attentive service. (B) Table Reservation App improvements. (C) Expansion of the restaurant's seating capacity. (D) Continuous cost-cutting measures.

189.Based on the email, which statement is NOT true about the General Manager's opinions regarding the Iron Seafood Restaurant team? (A) The General Manager appreciates the team's hard work in achieving a positive customer satisfaction rating in 2020. (B) The General Manager emphasizes the importance of maintaining a pristine environment by prioritizing cleanliness. (C) The General Manager suggests focusing on sustaining the high standard of food quality that sets the restaurant apart. (D) The General Manager encourages the team to neglect friendly and attentive service to prioritize other aspects.