阿摩線上測驗
183.What was the consequence of the clerk's mistake in processing the discount?
(A) Winnie Lee had to pay more than she expected.
(B) The clerk offered a larger discount to make up for the mistake.
(C) The manager had to be called to resolve the issue.
(D) Other customers in line became impatient.
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統計： A(15), B(8), C(59), D(71), E(0) #3168320
統計： A(15), B(8), C(59), D(71), E(0) #3168320
詳解 (共 3 筆)
yu
#6543786
我選C不知道為何C不能選
而D 題目只有提到排長隊伍讓他很尷尬但是沒有說排隊的客人不耐煩不知道為何可以選
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183.What was the consequence of the clerk's mistake in processing the discount?
| I am writing to express my disappointment with the unprofessional attitude of one of your shop clerks during my recent visit to your store. I had received a voucher from your store as a reward for my loyalty, but my experience with the clerk made my shopping experience unpleasant. Firstly, when I presented the voucher at the checkout, the shop clerk seemed unfamiliar with the voucher and had to call her manager for assistance. I understand that this may happen, but the clerk's tone was unfriendly and impatient, making me feel like I was inconveniencing her. Secondly, after the manager confirmed the validity of the voucher, the clerk made a mistake in processing the discount, and I had to remind her to correct it. This delay caused a long queue behind me, and I felt embarrassed and frustrated. Finally, as I was leaving the store, I realized that the clerk had not returned my voucher. When I asked for it back, she seemed annoyed and handed it back to me without any apology or explanation. I am disappointed with the level of service I received from your store, and I hope that you will take appropriate action to ensure that your staff is properly trained and equipped to handle customer inquiries and transactions. As a loyal customer, I expect a higher standard of service, and I hope that my feedback will be taken seriously. Thank you for your attention to this matter, and I look forward to hearing back from you soon. |
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(A) Winnie Lee had to pay more than she expected.=>他有糾正錯誤 沒有因此多付
(B) The clerk offered a larger discount to make up for the mistake.店員沒有補償他
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(C)The manager had to be called to resolve the issue.必須打電話給經理來解決這個問題。
(D) Other customers in line became impatient.
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