188. In the CEO's email to the customer support staff, what is the main reason for offering the training program?
(A)To accommodate staff schedules.
(B) To improve customer support skills.
(C)To increase company profits.
(D)To learn about modern technology.

184. What is the reason for Rita Morris declining the invitation to Eason Clayton's bakery opening? (A)She does not like Eason's baking. (B) She has a scheduling conflict and cannot attend. (C)She has not met Eason before and feels uncomfortable attending. (D)She is not interested in attending the event.

185. How does Rita Morris describe her relationship with Eason Clayton in her email response? (A)She says they are good friends. (B) She says they are bitter rivals. (C)She says they have never met. (D)She says they are close colleagues.

186. According to the syllabus in the table, which of the following topics is NOT covered in the course? (A)Consumer segmentation and targeting. (B) Market research. (C)Sales management. (D)Digital marketing.

187. In the syllabus, what is the purpose of the lesson on consumer ethics and social responsibility? (A)To explore the psychology of consumer decision-making. (B) To understand how marketers can influence consumer behavior. (C)To discuss the ethical issues surrounding marketing to consumers. (D)To learn how to measure the effectiveness of marketing campaigns.

189. According to the review, what did the staff member find most interesting about the training program? (A)Learning about consumer segmentation. (B) Learning about market research. (C)Learning about the consumer decision-making process. (D)Learning about digital marketing.

190. According to the review, what is one benefit that the staff member expects to gain from attending the training program? (A)To handle difficult situations more effectively. (B) To learn about digital marketing strategies. (C)To improve their market research skills. (D)To become an expert in consumer segmentation.

191. According to the advertisement, what kind of skills can employees develop while working at Sherbrooke Office Equipment Retailer? (A)Culinary skills. (B) Software development skills. (C)Customer service, inventory management, and operations skills. (D)Athletic skills.

192. What is a Marketing Team Member responsible for at Sherbrooke Office Equipment Retailer? (A)Developing new advertising campaigns and promotions to attract customers to the store. (B) Processing sales transactions and managing customer data in the company's database. (C)Promoting products and services through a variety of channels, including social media, email marketing, and advertising. (D)Conducting market research and analyzing data to identify customer needs and preferences.

193. Why did Oliver express an interest in the Marketing Team Member position, despite his academic background in IT? (A)He has a passion for the creative side of business. (B) He believes marketing is a more lucrative career than IT. (C)He did not have any other job opportunities in his field. (D)He wanted to gain experience in a different field before returning to IT.

194. Why was Oliver not selected for the Marketing Team Member position? (A)He did not have the required academic qualifications. (B) There were other candidates with more experience in marketing. (C)He did not meet the company's salary requirements. (D)The company had a hiring freeze and was not able to fill the position.