189. Which of the following is NOT true?
(A) Eason Casey had an argument with FFG’s cleaning staff.
(B) FFG has four trainers at the very least.
(C) FFG currently offers two kinds of membership plans.
(D) Eason Casey made the refund request by submitting an online form.

185. According to the recent online comments in the Comment Section, which of the following is the most mentioned challenge facing the MUB? (A) The MUB’s official app is not very user friendly. (B) The staff members at the station information desk do not show their professional attitude. (C) Passengers are experiencing long delays. (D) The MUB is encountering a shortage of experienced bus drivers.  

186. According to the web page, who can get a full refund? (A) Lilly signed the contract on July 1 and make a refund request on October 31. (B) Peter signed the contract on February 28 and make a refund request on March 1. (C) Joyce signed the contract on January 1 and make a refund request on March 1. (D) Wilson signed the contract on January 31 and make a refund request on October 31.

187. What is the purpose of the email? (A) To finalize the details of the agreement. (B) To formally express FFG’s sympathy when Eason Casey got hurt. (C) To review Eason Casey’s situation and suggest good moves. (D) To tell Eason Casey when the money will be paid into his account.

188. In which of the positions marked [1], [2], [3], and [4] in the email does the following sentence best belong? “Please don’t hesitate to let me know should you do not get the amount by next Monday.” (A) [1] (B) [2] (C) [3] (D) [4]

190. Which of the following is true? (A) Eason Casey got the full refund just because he made a refund request within the first three days of his contract. (B) Eason Casey can visit Tina Flanders in person when he would like to apply for membership again. (C) Originally, Eason Casey did not want to cancel his membership, but by law, he got a full refund due to his injury. (D) Eason Casey was not satisfied with his trainer, Spiral Kevin

191. What can be inferred from the announcement? (A) Entry into the museum is complimentary on weekends. (B) Free parking is widely available near the museum. (C) The museum is wheelchair user friendly. (D) The museum is within easy walking distance from the city center.

192. Which of he following is NOT true about the special exhibitions? (A) The two exhibitions are from the same artist. (B) The museum charges different amounts for the two exhibitions. (C) A total of three rooms are used as venues for the exhibition ”Landscape Beauty”. (D) A bilingual guide has been assigned to each special exhibition.

193. According to the form, what is NOT true? (A) Nick Hatley thought she had paid a fair price for the special exhibition. (B) In general, the special exhibition Nick Hatley saw was as good as she expected. (C) After going to the exhibition, Nick Hatley became more interested in art. (D) Nick Hatley allowed the museum to keep in contact by email.

194. What is the best subject of the email? (A) The technical issue of your account has been resolved. (B) Please check out your rewards for completing the feedback form. (C) Purchase the perfect gift for someone special. (D) Become a major sponsor of the Penny-Patty Museum.

195. Which of the following is most likely the job title of Tracy Lin? (A) Technical Account Manager (B) Global Supply Manager (C) Procurement and Logistics Manager (D) Guest Services Coordinator