192. According to the news article, what are the two areas that the customer satisfaction survey has highlighted as needing improvement?
(A) Comfortable seating and on-time departures
(B)Availability of onboard amenities and bus cleanliness
(C)Improved luggage handling and customer service
(D) Frequency of bus cleaning and bottled water supply

188. What is the purpose of the email sent by the Modern Technology Exhibition Center to Super-Ice Tech? (A) To ask Super-Ice Tech to send payment for the rental of a booth. (B)To confirm receipt of Super-Ice Tech's payment for the rental of a booth. (C)To inform Super-Ice Tech that they need to hire more staff for the exhibition. (D) To request Super-Ice Tech's attendance at the 10th-anniversary computer equipment expo.

189. What is the reason for Super-Ice Tech's disappointment with the Modern Technology Exhibition Center's recent computer equipment expo? (A) The booth's location was not prominent enough. (B)The staff was too helpful and enthusiastic. (C)The visitors were too interested in the other booths. (D) The rental fee was too high.

190. What is Super-Ice Tech's request to the Modern Technology Exhibition Center regarding the rental fee? (A) A full refund of the rental fee. (B)A formal written apology from the CEO of the Modern Technology Exhibition Center. (C)A discount on the rental fee for next year's exhibition. (D) A partial refund of the rental fee.

191. Which of the following is NOT mentioned in the announcement? (A) Replacement of old seats with new ergonomic seats. (B)Installation of Wi-Fi access points on all buses. (C)Introduction of a loyalty program for frequent passengers. (D) Improvement of luggage handling.

193. According to the news article, what new measure will the company be introducing to improve the cleanliness of their buses? (A) A new system to monitor and improve bus cleanliness (B)Introduction of a new menu of snacks and drinks (C) Manual bus cleaning (D) Providing unlimited Wi-Fi access

194. What is Louis' overall sentiment about Ten Thousands Intercity Bus Company's service? (A)He is extremely satisfied with their performance. (B)He has mixed feelings.  On the one hand, he has noticed significant improvements in the past year. On the other hand, there is still one issue that frustrates him. (C)He is mostly unsatisfied with their performance, but acknowledges some improvements. (D)He is extremely unsatisfied with their performance.

195. What is Louis' primary call-to-action in the news article? (A) To praise Ten Thousands Intercity Bus Company for their recent improvements. (B)To demand that Ten Thousands Intercity Bus Company refund customers who experience delays. (C)To urge Ten Thousands Intercity Bus Company to address the issue of overcrowding during peak hours. (D) To criticize Ten Thousands Intercity Bus Company's management for poor decision-making.

196. What kind of shuttle service is JAX offering to passengers? (A) A paid taxi service from downtown Jacksonville to the airport. (B)A free shuttle service from downtown Jacksonville to the airport with no stops along the way. (C)A free shuttle service from downtown Jacksonville to the airport with a stop at Pumpkin Center. (D) A subway service from downtown Jacksonville to the airport.

197. Why is the new shuttle service expected to be especially helpful for passengers? (A) It is a faster and more comfortable mode of transportation than the new subway system. (B)The subway system is not expected to be completed for several more years. (C)The subway system is not a reliable mode of transportation. (D) The subway system does not have stops near downtown Jacksonville.

198. How often does the shuttle bus depart from Downtown Jacksonville to Jacksonville International Airport on weekdays? (A) Every hour. (B)Every two hours. (C)Every three hours. (D) Every four hours.