192.What is Fiona's attitude towards managing the new Camberwell branch?
(A) She is not willing to take on the challenge.
(B) She is willing to take on the challenge but requires an increase in salary.
(C) She is willing to take on the challenge and does not require an increase in salary.
(D) She is uncertain about taking on the challenge.

188.In Module 2 of the training course, what are participants taught to do with customer data? (A) Analyze customer demographics and psychographics. (B) Implement customer-centric approaches. (C) Identify customer needs and pain points. (D) Design targeted promotions and communication strategies.

189.Which module of the training course focuses on selecting incentives and rewards that resonate with customers? (A) Module 1: Understanding Your Customers. (B) Module 2: Personalizing the Customer Experience. (C) Module 3: Consistent Exceptional Service. (D) Module 4: Implementing Effective Loyalty Programs.

190.Based on Terry Evans's email, which of the following is NOT mentioned as a gesture to express gratitude to Grace for accepting the invitation to speak at RIR Tech Corp. headquarters? (A) Offering competitive fees for the speech. (B) Arranging a private tour of Toronto's landmarks. (C) Providing one complimentary overnight stay at a five-star hotel. (D) Extending an invitation to join the training course on October 17.

191.What were the two key factors that contributed to Fiona's success in managing BB Cafe Tarneit? (A) Introducing a new coffee blend and reducing staff turnover. (B) Implementing innovative marketing strategies and training a high-performing team. (C) Increasing revenue and expanding the store's physical footprint. (D) Reducing operational costs and increasing employee benefits.

193.According to Oliver’s email, what is the reason for Fiona not being offered the position of Store Manager for the new BB Cafe branch in Camberwell? (A) Fiona lacked the required experience and achievements. (B) The new branch did not require a Store Manager. (C) Fiona's qualifications were not up to the mark. (D) The local councilor exerted political influence.

194.Based on Oliver's email, which of the following statements is NOT true regarding the decision to assign the new branch manager for the BB Cafe branch in Camberwell? (A) The decision was solely based on Fiona's experience and achievements. (B) The decision was influenced by a local councilor. (C) The decision was influenced by political factors. (D) The decision caused disappointment for Fiona.

195.Based on the post, which of the following statements is NOT true about the opening ceremony of BB Cafe in Camberwell? (A) The opening ceremony will feature 100 FREE lattes. (B) The opening ceremony will take place on June 1. (C) Attendees will have the opportunity to taste the flavors of BB Cafe. (D) The opening ceremony will require an entry fee.

196.According to the ad, which of the following requirements is necessary for the hairdresser position at Freshly Salon, considering their operating hours and customer demand? (A) Availability for morning and evening shifts, including weekends. (B) Ability to work exclusively during weekdays with flexible shifts. (C) Prior experience as a store manager in a similar industry. (D) Completion of a one-month unpaid training program.

197.Apart from receiving a three-month paid training, what additional benefit does Freshly Salon offer to its hairdressers to enhance their work experience? (A) Flexible working hours and remote work options. (B) Complimentary access to a state-of-the-art hairdressing tools and equipment. (C) Lucrative commission structure based on the number of clients served. (D) Opportunities for career advancement and store management experience.

198.What skills does Helen Sullivan highlight in her email? (A) Proficiency in administrative tasks. (B) Exceptional attention to detail and customer service. (C) Knowledge of the latest trends in the fashion industry. (D) Experience working with salon equipment maintenance.