196. What is the main message of the social media post?
(A) Glamify Cosmetics is going out of business.
(B)New products are being released soon.
(C)A 30% discount is available for a limited time.
(D)A giveaway is being held for customers.

192. What kind of assistance can you expect from the staff at Sunshine Shoe Store? (A) They will ignore you. (B)They will provide expert advice on fit, support, and durability. (C)They will pressure you to buy the most expensive shoes. (D)They will only help experienced athletes.

193. According to Jessica’s letter, who is most likely Emily Wilson? (A) A sales representative working for a supplier of shoes that Sunshine Shoe Store does business with. (B)A sales representative working for Sunshine Shoe Store (C)An account manager working for one of Sunshine Shoe Store’s retailers (D)A social media influencer promoting the products of Sunshine Shoe Store

194. According to Jessica’s letter, which shoe style has been the most popular among Sunshine Shoe Store's customers? (A) Adidas Ultra Boost. (B)Puma RS-X3. (C)Nike Air Max 270 React. (D)New Balance Fresh Foam 1080v11.

195. Why does Judy Ya plan on buying more shoes from Sunshine Shoe Store? (A) Because they have a wide selection of sandals. (B)Because they offer free shipping. (C)Because they have a high demand for their products. (D)Because she was impressed by the quality of their running shoes.

197. Which of the following products are included in the discount offer? (A) Lipsticks, eyeshadow palettes, and blushes. (B)Eyeshadow palettes, foundations, and concealers. (C)Lipsticks, eyeliners, and mascaras. (D)Nail polishes, perfumes, and hair care products.

198. Which of the following is commonly mentioned in the three user comments about Glamify Cosmetics products? (A)The quality of the packaging. (B)The speed of the delivery. (C)The variety of shades available. (D)The formula and performance of the product.

199. What is the reason for Rita's request for a refund? (A) She did not like the colors of the eyeshadow palettes. (B)She experienced fallout when applying the product. (C)The product was not delivered on time. (D)The eyeshadow palettes were damaged during shipping.

200. What can be inferred about Rita's purchasing decision based on her email to Glamify Cosmetics? (A) Rita was completely satisfied with the eyeshadow palettes she received. (B)Rita was interested in exchanging the eyeshadow palettes for a different product. (C)Rita returned the eyeshadow palettes due to dissatisfaction with the product. (D)Rita was planning to buy more eyeshadow palettes from Glamify Cosmetics in the future.

101. It's regrettable that our company _____ a more diverse and inclusive workforce earlier, as it could have enriched our perspectives and boosted our performance. (A)do not have (B)will not have (C)had not had (D)would not have

102. We regularly gather feedback from our customers to improve the quality of our products and services, _____ we are meeting their needs. (A)warranting (B)making sure (C)pledging (D)calling for