35. One of the followings is NOT a problem caused by emotion labor.
(A)Muscle exertion
(B) Emotional appeal
(C) False happiness
(D) Burnout

31. Why didn't the humans or dogs respond to the sound of a baby babbling? (A)Because a baby babbling is too soft to be heard. (B) Because the humans and dogs do not share empathy to the sounds. (C) Because a baby babbling does not evoke any specific emotion. (D) Because the humans and dogs do not like the baby's babbling sound. 

32. What is the best title for this passage? (A)The Empathetic Dog (B) The Babbling Baby and the Dog (C) The Contagious Dog (D) A Cortisol Test

33. What does 'mantra' mean in the first paragraph? (A)Emotional fatigue at work. (B) A word or phrase that is repeated often to express someone's basic beliefs. (C) Work labor at a cost. (D) The requirement of work industry that everybody shares the same objective.

34. In the last line of the second paragraph (underlined), what does the author mean? (A)The extra cost of the emotion labor should be charged on the employer rather than on the employee. (B) Many research suggests that emotion labors require a cost and should increase the pay to the employee. (C) Emotion labor creates problems that only the employee will know and the employee needs to bear it. (D) A large body of research shows that employee should be paid higher to do the job.

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