申論題

The federal government is about to take a larger role in protecting airline passengers, starting with a new rule allowing travelers to get off a plane stuck on the tarmac* for more than three hours. That rule, which passenger advocates have long wanted, and others adopted by the Transportation Department signal a shift from a grass-roots fight for passenger rights to an era of stronger government-enforced consumer protections. The rules, officially labeled Enhancing Airline Passenger Protections, take effect April 29. Although tarmac delays of three or more hours are increasingly rare, they still occur and leave misery in their wake, as a diverted Virgin America flight* demonstrated on March 13, when passengers were stuck on a plane for more than four hours at Stewart International Airport in Newburgh/New Windsor, N.Y. Other policies may affect far more travelers, including one that requires more disclosure about airline delays before a ticket purchase so customers can avoid flights that perform poorly. That marketplace pressure could provide an incentive for the industry to address the causes of delays. 【註：*tarmac - 停機坪；*Virgin America flight - 維珍美國航空】 (資料來源：http://www.nytimes.com/2010/03/23/business/23delays.html)