The sentences in the left column below are descriptions of complaints, and the sentences in the right column are responses to complaints. Please match the left and right columns. a. In future, we shall ensure that you are not
accidentally sent goods which you do not
require. In the meantime, please feel free to
keep, as a gift, the products we have
mistakenly sent you.
b.Iregret to inform you, therefore, that we
cannot give you a refund. In this case, the
goods are of saleable quality, so a refund is out
of the question. However, as you are in a
difficult situation, we should like to offer you
the chance to buy a slightly more expensive
model at an unbelievably low price.
c. A revised, correct invoice is attached for your
convenience.
d. I regret, therefore, that we cannot guarantee
delivery on the date agreed. However, as it is
clear that you are in a very difficult position,
we are prepared to offer you the loan of
alternative equipment until such time as we
can deliver your order.
e.With thin in mind，we are more than happy to
replace the faulty equipment. I shall arrange
for a messenger to call at your shop within the
next six days to collect it and to deliver a
replacement consignment
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