申論題

一、基礎貿易英文(本大題合計 20 分)
(一) 請於下列答案語群中，選出最適當之答案，並將答案代號填入答案紙，完成函電 之內容。(本題語群選項不可重覆，共 5 小格，每小格 2 分，合計 10 分)
 
Dear Mr. Tsai:
Thank you for your email of May 5. I quite understand your annoyance at having yet to receive the sofa beds___①___ on February 12.
It is our usual practice to deliver goods well in advance of the promised delivery dates. The sofa beds to which you refer were shipped on March 10. We are deeply concerned that our efforts to___②___ punctual delivery should be frustrated by delays in___③___, and we are taking up this matter with our carriers. From our previous___④___ you understand that this kind of problem is rather unusual.
Please accept our ___⑤___ for the inconvenience it has caused you. Regards, Justin Grant

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