5.控制的程序(Control Process ) ?

1.目標管理（MBO)的基本要素？

2. Michael Porter 的三個一般性策略（Generic Strategies) ?

3.理性決策（Rational Decision-making )的假設？

4.工作特性模式（JCM)中的五個核心工作特性？

1.群體決策與個人決策哪一種會較有效？請詳加分析比較之。

2.創造力（creativity)與創新（innovation)有何不同？ —•個具創新文化的組織又有哪 些特徵？以上請詳加說明之。

—、數位參考諮詢服務可以有哪些形式和做法？（30%)

二、翻譯下段文字：（20%) “Journals provide one of the best sources of information on currenl and past developments. The Library subscribes to a wide range of journals in print and electronic fbrmat. Use the Library Catalogue to find out wliich jouinal titles the Library holds --search by title. The Library Catalogue provides delails of all our print journals arui all of our electronic joumals. The Catalogue does not provide details of articles from journals — see the Electronic Databases section overleaf for tracing information from journals. 針對 “The Catalogue docs not provide details of articles from journals^,言靑問有什麼方 法可以嘗試査找 “details of articles from journals”? (20%)

三、PQDD爲何？其用途爲何？ (10%)

四、CLISA爲何？其用途爲何？ (10%)