172. Based on the information provided, where is the most likely place that the conversation took place?
(A) At a public park during a company picnic.
(B) At a busy coffee shop during a break from work.
(C) In a conference room or private office.
(D) At an industry conference or tradeshow.

168. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “In addition to these tips, here is a thought-provoking book for you.” (A) [1] (B) [2] (C) [3] (D) [4]

169. According to the email, what is the importance of listening actively when managing disagreements? (A) It helps you avoid acknowledging the other person's point of view. (B) It helps you understand the other person's perspective. (C) It allows you to interrupt the other person. (D) It helps you win the argument.

170. According to the email, what is the benefit of using "I" statements when expressing your perspective? (A) It helps avoid defensiveness. (B) It allows you to blame the other person. (C) It helps you win the argument. (D) It allows you to make assumptions.

171. What is the focus of the book "Why Are We Yelling? The Art of Productive Disagreement"? (A) The art of productive disagreement and how to turn arguments into destructive conversations. (B) The importance of avoiding disagreements. (C) The benefits of using "you" statements instead of "I" statements. (D) The importance of reacting emotionally when dealing with disagreements.

173. What were Judy's job responsibilities at her previous position, according to the conversation? (A) She was in charge of managing and coordinating various departments. (B) She was responsible for creating visual concepts and leading a team of designers, but not designing print and digital materials. (C) She was responsible for designing print and digital materials and dealing with all marketing strategies. (D) She was responsible for designing print and digital materials, creating visual concepts, and leading a small team of designers.

174. What did Judy do during her 15-month break? (A) She spent time traveling and exploring new places. (B) She took online courses in various fields, including but not limited to UX/UI design, and attended industry conferences. (C) She worked as a freelancer for several companies. (D) She pursued a degree in a different field of study.

175. What conclusion can be drawn about Judy based on the conversation? (A) She is a new employee at Terry's company. (B) She left her previous job due to dissatisfaction with her responsibilities. (C) She took a break from work to pursue personal interests and professional development. (D) She has limited experience in graphic design.

176. According to Rose’s post, what was the atmosphere like when entering the cafe? (A) The cafe was silent and dull. (B) The cafe was lively with the sounds of dishes clanging, the hiss of the espresso machine, and the chatter of other diners. (C) The cafe was dimly lit and uninviting. (D) The cafe was chaotic and unorganized.

177. What was the reason for the difficulty in communication between Rose and her companion? (A) The cafe was too quiet, making it hard to hear each other. (B) The seating was too far apart, making it hard to hear each other. (C) The author and their companion were too far apart, making it hard to hear each other. (D) The noise level in the cafe was moderate, making it hard to hear each other.

178. Why did Rose request a discounted price at the checkout? (A) Because the food was overpriced. (B) Because the cafe was too quiet, making it difficult to enjoy their meal. (C) Because the waitstaff was rude and unprofessional. (D) Because the noise level in the cafe was high, making it difficult to communicate.