162. Why is investing in customer service training critical for any business?
(A)To decrease employee turnover.
(B)To provide a superior customer experience.
(C)To reduce operational costs.
(D)To improve the physical workplace environment.

158. What are the most likely job titles of Terry and Alice? (A)Terry: Sales Manager, Alice: Secretary. (B)Terry: Software Engineer, Alice: Project Manager. (C)Terry: Banquet Chef, Alice: Architect. (D)Terry: Human Resources Manager, Alice: Recruitment Specialist.

159. What did Terry request Alice to do in relation to the sales meeting? (A)Reschedule the meeting for a later time. (B)Inform the team that he would be late. (C)Cancel the meeting. (D)Make sure the meeting started on time.

160. What is the likely reason Terry wants to review the sales report before the meeting? (A)To determine if the sales targets have been met. (B)To check for any errors in the report. (C)To provide feedback to the sales team. (D)To prepare himself for a presentation.

161. What is the purpose of the CustomerWise app? (A)To equip employees with the necessary skills to handle different customer interactions. (B)To increase employee productivity. (C)To provide employees with a break from their work. (D)To offer a platform for employee socialization.

163. The word “hands-on” in line 1, the fourth paragraph is closest in meaning to _____ . (A)Passive. (B)Theoretical. (C)Observational. (D)Practical.

164. According to the web page, which of the following is a primary goal of the Art Preservation Society's sponsorship programs? (A)To promote sustainable development in art conservation efforts. (B)To increase corporate profits through cultural heritage preservation. (C)To restrict public engagement with cultural heritage. (D)To limit scientific research in the conservation of art and artifacts.

165. What is the Field Conservation platform offered by the Art Preservation Society? (A)A platform designed to support conservation programs for art and artifacts in over 60 countries. (B)A platform that provides customized partnership opportunities for corporations to support APS's conservation efforts. (C)A platform that supports on-the-ground conservation efforts for art and artifacts in specific regions. (D)A platform that supports educational programs and initiatives that raise awareness about conservation issues.

166. Which of the following is not a platform offered by the Art Preservation Society for sponsorship opportunities? (A)Global Conservation Programs (B)Field Conservation (C)Education and Awareness (D)Fine Art Sales

167. How can corporations benefit from sponsoring the Art Preservation Society's conservation efforts? (A)By aligning their brand with APS's mission to safeguard the world's cultural legacy. (B)By gaining exclusive access to cultural heritage sites. (C)By limiting scientific research in the conservation of art and artifacts. (D)By increasing corporate profits through cultural heritage preservation.

168. What is the main concern of David regarding co-branded marketing campaigns? (A)He thinks co-branded campaigns are not effective in boosting sales. (B)He is worried that the boss would not be interested in new marketing strategies. (C)He thinks co-branded campaigns are too costly. (D)He is worried about the risks involved in implementing these campaigns.