169. According to the email, what is the importance of listening actively when managing disagreements?
(A) It helps you avoid acknowledging the other person's point of view.
(B) It helps you understand the other person's perspective.
(C) It allows you to interrupt the other person.
(D) It helps you win the argument.

165. What form of compensation will the company offer to the employees instead of the year-end party? (A) A week's paid vacation. (B) A salary increase. (C) A voucher for a local restaurant. (D) A cash bonus equal to 10% of their base salary.

166. When will the employees receive the cash bonus? (A) At the end of the year. (B) In monthly installments. (C) In their next paycheck. (D) Once the company improves its financial situation.

167. What incentive will the company provide to show appreciation for the employees' hard work throughout the year, in addition to the cancelled year-end party? (A) A discount on company products. (B) A 50% discount on all meals in the employee cafeteria for a week. (C) A free trip to a nearby attraction. (D) An extra day off each month.

168. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “In addition to these tips, here is a thought-provoking book for you.” (A) [1] (B) [2] (C) [3] (D) [4]

170. According to the email, what is the benefit of using "I" statements when expressing your perspective? (A) It helps avoid defensiveness. (B) It allows you to blame the other person. (C) It helps you win the argument. (D) It allows you to make assumptions.

171. What is the focus of the book "Why Are We Yelling? The Art of Productive Disagreement"? (A) The art of productive disagreement and how to turn arguments into destructive conversations. (B) The importance of avoiding disagreements. (C) The benefits of using "you" statements instead of "I" statements. (D) The importance of reacting emotionally when dealing with disagreements.

172. Based on the information provided, where is the most likely place that the conversation took place? (A) At a public park during a company picnic. (B) At a busy coffee shop during a break from work. (C) In a conference room or private office. (D) At an industry conference or tradeshow.

173. What were Judy's job responsibilities at her previous position, according to the conversation? (A) She was in charge of managing and coordinating various departments. (B) She was responsible for creating visual concepts and leading a team of designers, but not designing print and digital materials. (C) She was responsible for designing print and digital materials and dealing with all marketing strategies. (D) She was responsible for designing print and digital materials, creating visual concepts, and leading a small team of designers.

174. What did Judy do during her 15-month break? (A) She spent time traveling and exploring new places. (B) She took online courses in various fields, including but not limited to UX/UI design, and attended industry conferences. (C) She worked as a freelancer for several companies. (D) She pursued a degree in a different field of study.

175. What conclusion can be drawn about Judy based on the conversation? (A) She is a new employee at Terry's company. (B) She left her previous job due to dissatisfaction with her responsibilities. (C) She took a break from work to pursue personal interests and professional development. (D) She has limited experience in graphic design.