176.According to the 2019 HELLO Sydney! Car Rental Customer Satisfaction Survey, which region's rental cars had the highest percentage of "Excellent" cleanliness rating?
(A) North Shore.
(B) Western Suburbs.
(C) Central Business District.
(D) All regions were rated the same.

11 機關辦理驗收，得委託專業人員或機構人員擔任何種工作？ (A)主 驗。 (B)會驗。 (C)協驗。 (D)監驗。

12 機關依採購法第71條第1項規定辦理財物採購驗收，下列何者不是 得採書面驗收，免辦理現場查驗之規定？ (A)即買即用。 (B)分批 驗收，其驗收金額不逾公告金額。 (C)經政府機關或公正第三人查 驗，並有相關品質或數量之證明文書者。 (D)小額採購。

13 下列何者錯誤？ (A)採購法規定，得標廠商不得轉包之主要部分， 指招標文件標示為主要部分；或招標文件標示或依其他法規規定 應由得標廠商自行履行之部分。 (B)機關得視需要於招標文件中訂 明得標廠商應將專業部分或達一定數量或金額之分包情形送機關備 查。 (C)得標廠商違反規定轉包者，機關得解除契約、終止契約或 沒收保證金，並得要求損害賠償。 (D)得標廠商不得將採購分包予 外國廠商。

14機關得於招標文件中規定，違反採購法第65條規定轉包者，廠商所 繳納之何種比率履約保證金（含其孳息）不予發還？ (A)全部。 (B)轉包部分。 (C)已完成履約部分。 (D)致部分終止或解除契約 者，依該部分所占契約金額比率計算之。

177.According to the 2019 HELLO Sydney! Car Rental Customer Satisfaction Survey, considering the combined percentage of "Excellent" and "Good" cleanliness ratings, which region had the highest total score? (A) Central Business District. (B) North Shore. (C) Western Suburbs. (D) The total scores were identical across all regions.

178.Based on the inferences drawn from the survey, which branch requires significant improvement in terms of staff friendliness? (A) CBD branch. (B) North Shore branch. (C) Western Suburbs branch. (D) None of the above.

179.One of the recommendations from the survey is to establish and enforce a company-wide standard for car cleanliness. What approach could be used to achieve this? (A) Regular audits and employee training. (B) Enhanced customer service training. (C) Gathering customer feedback. (D) None of the above.

180.Based on the information provided, which statement is accurate regarding the Friendliness of Staff at the three branches? (A) The CBD branch received high ratings for staff friendliness from 88% of customers. (B) The North Shore branch had the lowest percentage of customers rating staff friendliness as "Excellent" or "Good". (C) The Western Suburbs branch had the highest percentage of customers rating staff friendliness as "Excellent" or "Good". (D) None of the branches were rated "Excellent" or "Good" for staff friendliness by more than 50% of customers.

181.What has contributed to the increased demand for personal trainers? (A) Introduction of government regulations promoting personal trainers. (B) Reduced prices and discounts on personal training services. (C) Availability of fitness apps and online workout programs. (D) Daily mentions in news website articles and YouTube videos.

182.What role does media coverage play in promoting the hiring of personal trainers? (A) It provides discounts and special offers for personal training services. (B) It acts as a catalyst for making health a universal priority. (C) It introduces government regulations to support personal trainers. (D) It emphasizes the importance of self-motivation and discipline in fitness.