181.What has contributed to the increased demand for personal trainers?
(A) Introduction of government regulations promoting personal trainers.
(B) Reduced prices and discounts on personal training services.
(C) Availability of fitness apps and online workout programs.
(D) Daily mentions in news website articles and YouTube videos.

177.According to the 2019 HELLO Sydney! Car Rental Customer Satisfaction Survey, considering the combined percentage of "Excellent" and "Good" cleanliness ratings, which region had the highest total score? (A) Central Business District. (B) North Shore. (C) Western Suburbs. (D) The total scores were identical across all regions.

178.Based on the inferences drawn from the survey, which branch requires significant improvement in terms of staff friendliness? (A) CBD branch. (B) North Shore branch. (C) Western Suburbs branch. (D) None of the above.

179.One of the recommendations from the survey is to establish and enforce a company-wide standard for car cleanliness. What approach could be used to achieve this? (A) Regular audits and employee training. (B) Enhanced customer service training. (C) Gathering customer feedback. (D) None of the above.

180.Based on the information provided, which statement is accurate regarding the Friendliness of Staff at the three branches? (A) The CBD branch received high ratings for staff friendliness from 88% of customers. (B) The North Shore branch had the lowest percentage of customers rating staff friendliness as "Excellent" or "Good". (C) The Western Suburbs branch had the highest percentage of customers rating staff friendliness as "Excellent" or "Good". (D) None of the branches were rated "Excellent" or "Good" for staff friendliness by more than 50% of customers.

182.What role does media coverage play in promoting the hiring of personal trainers? (A) It provides discounts and special offers for personal training services. (B) It acts as a catalyst for making health a universal priority. (C) It introduces government regulations to support personal trainers. (D) It emphasizes the importance of self-motivation and discipline in fitness.

183.What does the career of a Certified Nutritionist mainly involve? (A) Guiding fitness workouts. (B) Selling fitness equipment. (C) Conducting yoga sessions. (D) Designing meal plans and educating clients.

184.Based on the second review, what's a significant perk of being a Pilates instructor? (A) Receiving free meals. (B) Free gym membership. (C) Maintaining personal health. (D) Regular travel.

185.Considering the information given in the reviews, which statement is NOT accurate about careers in the fitness industry? (A) The work mainly involves selling fitness equipment. (B) They offer great earning potential. (C) They provide opportunities to influence and transform people's health. (D) These careers allow for maintaining personal fitness while helping others.

186.According to the passage, why are soft skills considered valuable in the workplace? (A) Soft skills are uniquely human. (B) Soft skills enhance productivity, innovation, and customer satisfaction. (C) Soft skills are part of training programs and recruitment strategies. (D) Soft skills are interconnected with technical expertise.

187.Which of the following statements is NOT mentioned regarding the significance of soft skills, as described in the passage? (A) Soft skills contribute to enhanced productivity and innovation. (B) Soft skills differentiate successful professionals. (C) Soft skills are a substitute for technical expertise and qualifications. (D) Soft skills enable effective collaboration and relationship building.