187.Based on the survey results, which statement is NOT supported by the data regarding Iron Seafood Restaurant Customer Satisfaction in 2020?
(A) The majority of customers rated the cleanliness of the restaurant as "Excellent" or "Good."
(B) The highest percentage of customers rated the friendliness of the staff as "Poor."
(C) None of the customers rated the quality of the food as "Poor."
(D) A significant number of customers have used the official Online Table Reservation App.

183.Based on the course content, which of the following is NOT outlined as part of navigating the impact of AI in the workplace? (A) Understanding the potential of AI to enhance job performance. (B) Strategies for reskilling and upskilling to stay relevant. (C) Addressing anxiety and feelings of inadequacy in the face of AI. (D) Resisting and avoiding the adoption of AI technologies.

184.What is the primary message conveyed in both the article and the course regarding the impact of AI on office workers? (A)AI will inevitably replace all office jobs in the near future. (B)Workers should be overwhelmed with anxiety and fear about AI. (C)Change is inevitable, and those who adapt and learn will thrive. (D)Office workers should resist AI and avoid embracing new technologies.

185.What is the key message conveyed in both the article and the course regarding the mindset office workers should adopt in response to AI? (A)Embrace fear and anxiety as natural responses to AI advancements. (B)Embrace a growth mindset and approach change with adaptability. (C)Avoid acknowledging the impact of AI on their jobs and industries. (D)Resist learning new skills and remain comfortable with existing knowledge.

186.Which aspect of the Iron Seafood Restaurant received the highest overall satisfaction rating? (A) Cleanliness of the restaurant. (B) Friendliness of the staff. (C) Quality of the food. (D) Value for the price of the food.

188.According to the email, what should be sustained to maintain the restaurant's reputation? (A) Friendly and attentive service. (B) Table Reservation App improvements. (C) Expansion of the restaurant's seating capacity. (D) Continuous cost-cutting measures.

189.Based on the email, which statement is NOT true about the General Manager's opinions regarding the Iron Seafood Restaurant team? (A) The General Manager appreciates the team's hard work in achieving a positive customer satisfaction rating in 2020. (B) The General Manager emphasizes the importance of maintaining a pristine environment by prioritizing cleanliness. (C) The General Manager suggests focusing on sustaining the high standard of food quality that sets the restaurant apart. (D) The General Manager encourages the team to neglect friendly and attentive service to prioritize other aspects.

190.Considering both reviews, which feature of the Online Table Reservation App is acknowledged by both customers? (A) The app provides instant confirmations and reminders. (B) The app allows for viewing the menu and pre-ordering specific dishes. (C) The app displays real-time availability and accommodates special requests. (D) The app is user-friendly and convenient.

191.According to the ad, which of the following best describes the visibility and convenience of the prime location? (A) Limited visibility, but convenient. (B) Limited visibility and inconvenient. (C) Unmatched visibility and convenient. (D) Unmatched visibility, but inconvenient.

192.According to the post, which of the following is NOT included in the gym's annual membership? (A) A free one-hour personal coaching session per week. (B) An app to track training progress. (C) Free virtual fitness classes. (D) The ability to earn reward points.

193.What can you use the reward points earned through the gym's tracking app for? (A) Discounted gym membership. (B) Personal training sessions. (C) Virtual fitness classes. (D) Exclusive gym merchandise.