189. What did Maggie Chen request from the Link-Up Fitness & Wellness Club Customer Support Team?
(A)To change her billing address.
(B)To cancel her membership.
(C)To change her membership type from monthly to annual.
(D)To add an additional family member to her membership.

185. Which action was NOT requested by Jessica in her email to Michael? (A)Develop a detailed budget plan for enhancing brand awareness and image. (B)Collaborate with Natalie on the budget plan. (C)Submit the budget plan by April 7th for review and approval. (D)Organize a team-building event for the marketing department.

186. What is the purpose of the text message? (A)To inform the reader of a sale at Link-Up Fitness & Wellness Club. (B)To announce the opening of a new fitness center. (C)To remind the reader to renew their membership before it expires. (D)To invite the reader to a wellness seminar.

187. Which of the following benefits can you continue to enjoy by renewing your membership at Link-Up Fitness & Wellness Club? (A)Free parking and Wi-Fi. (B)Unlimited access to personal trainers. (C)Discounted rates for massage and spa services. (D)Use of fitness equipment, group classes, and wellness services.

188. According to the Link-Up Fitness & Wellness Club Membership Renewal Form, what happens if a member does not cancel their membership before the renewal date? (A)Their membership will automatically renew for another period. (B)They will receive a refund for the membership fees. (C)They will be charged an extra fee for late cancellation. (D)They will be prohibited from renewing their membership in the future.

190. What is the total cost of the annual membership that Maggie Chen wanted to switch to? (A)$50/month. (B)$540/year. (C)$594/year. (D)$600/year.

191. Which of the following statements is not true about the invoice #AKC-99345? (A)The invoice was issued by Acmee Kitchenware Co. (B)The invoice includes the customer information of Nick Haider. (C)The total price of the invoice including sales tax is $169.06. (D)The customer purchased more than one air fryer.

192. What is the purpose of Nick Haider's email to Acmee Kitchenware Co.? (A)To place a new order. (B)To complain about the quality of the items received in his order. (C)To request a refund for the items received in his order. (D)To request a discount for the items received in his order.

193. What evidence does Nick Haider provide to support his complaint? (A)A video of the damaged roasting pans. (B)A written description of the damage. (C)A photo of the damaged roasting pans. (D)A copy of his order confirmation.

194. What action does Nick Haider expect Acmee Kitchenware Co. to take? (A)Provide him with a discount on his next order. (B)Refund his entire order. (C)Replace the damaged roasting pans at no additional cost to him. (D)Provide him with a gift card to use on his next order.

195. Based on the information provided on the bill, which of the following can be inferred about Nick Haider's credit card account? (A)Nick Haider has a history of late payments on his credit card account. (B)Nick Haider's credit card has a high interest rate. (C)Nick Haider has exceeded his credit limit on his credit card. (D)Nick Haider received a refund for items purchased on his credit card.