(二) Imagine that you were a clerk working in a check-in counter at the airport. A guest came to you for checking in. However, you discovered to your astonishment that the guest’s ticket had been overbooked. How would you solve this problem? What do you think you could do to make the customer satisfied?

(二) People nowadays rely more on using social media rather than emails. Two-thirds of the world population that use the Internet visit social networks. Social networks are viral. Often, a video or a tweet that has been posted in a social network can be viewed by millions within hours. It is, therefore, worthwhile to invest in social networks for tourism advertising because it does not demand a large sum of money for investment. Instead, the customers will do the advertising work for you. The positive words given by them in social networks are more viable than traditional advertising.

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