178.Based on the survey results, which aspect had the highest percentage of passengers dissatisfied with their experience?
(A) Comfort Level.
(B) Timeliness and Punctuality.
(C) Ticketing and Fare System.
(D) Safety Measures.

49 採購評選委員會會議紀錄，應記載事項有：採購案名稱、會議次別、會議時間、會議地點、主席姓名、出席及請假委員姓名、列席人員姓名、 記錄人員姓名、報告事項之案由及決定、討論事項之案由及決議、臨時 動議之案由及決議、其他應行記載之事項。(A)O(B)X

50 機關辦理評選，如評選委員辭職或解聘後其委員總額不符合採購法第 94 條第 1 項關於人數之規定時，應另行遴選委員補足之。(A)O(B)X

176.Based on the post, which of the following prizes is not mentioned in the post? (A) A month's worth of free MRT passes. (B) A high-end wireless headphone, sponsored by ASUS. (C) A shopping voucher worth NT$2,000, sponsored by momo.com. (D) A luxury vacation package.

177.Which of the following statements accurately represents the prizes mentioned in the MRT Commuters Survey? (A) The first prize is a month's worth of free MRT passes, and the second prize is a high-end wireless headphones sponsored by ASUS. (B) The first prize is a high-end wireless headphones sponsored by ASUS, and the second prize is a shopping voucher worth NT$2,000 sponsored by momo.com. (C) The first prize is a month's worth of free MRT passes, and the third prize is a high-end wireless headphones sponsored by ASUS. (D) The first prize is a shopping voucher worth NT$2,000 sponsored by momo.com, and the second prize is a month's worth of free MRT passes.

179.Among the participants, which aspect had the highest average satisfaction rating? (A) Safety Measures. (B) Cleanliness and Hygiene. (C) Comfort Level. (D) Ticketing and Fare System.

180.Based on the survey results, which of the following statements is NOT accurate regarding passenger satisfaction levels? (A) The aspect with the lowest average satisfaction rating was ticketing and fare system. (B) The majority of passengers were satisfied with the safety measures implemented on the MRT. (C) The aspect with the highest average satisfaction rating was cleanliness and hygiene. (D) A significant percentage of passengers expressed dissatisfaction with the comfort level.

181.How did the customer service representative respond to the complaint about the bus driver's behavior? (A) Apologized and promised to investigate the issue. (B) Offered a refund for the bus fare. (C) Was dismissive and evasive. (D) Immediately reported the driver's behavior to a supervisor.

182.Which of the following incidents is NOT mentioned in the email as an example of the bus driver's unprofessional behavior? (A) Honking the horn excessively. (B) Yelling aggressively at an elderly woman. (C) Swearing under his breath at a passenger. (D) Driving recklessly to make up for lost time.

183.What is the primary concern of the letter writer about the bus driver's behavior and customer service? (A) The negative impact on the reputation of the Public Transport Authority. (B) The inconvenience caused to the passengers. (C) The lack of professionalism and disregard for passenger safety. (D) The potential legal consequences for the bus driver.

184.What steps does the Public Transport Authority promise to take to prevent similar incidents from happening in the future? (A) They will ignore any future complaints. (B) They will investigate any future complaints thoroughly. (C) They will prioritize employee conduct over passenger safety and well-being. (D) They will blame any future incidents on the passengers.