181.How did the customer service representative respond to the complaint about the bus driver's behavior?
(A) Apologized and promised to investigate the issue.
(B) Offered a refund for the bus fare.
(C) Was dismissive and evasive.
(D) Immediately reported the driver's behavior to a supervisor.

177.Which of the following statements accurately represents the prizes mentioned in the MRT Commuters Survey? (A) The first prize is a month's worth of free MRT passes, and the second prize is a high-end wireless headphones sponsored by ASUS. (B) The first prize is a high-end wireless headphones sponsored by ASUS, and the second prize is a shopping voucher worth NT$2,000 sponsored by momo.com. (C) The first prize is a month's worth of free MRT passes, and the third prize is a high-end wireless headphones sponsored by ASUS. (D) The first prize is a shopping voucher worth NT$2,000 sponsored by momo.com, and the second prize is a month's worth of free MRT passes.

178.Based on the survey results, which aspect had the highest percentage of passengers dissatisfied with their experience? (A) Comfort Level. (B) Timeliness and Punctuality. (C) Ticketing and Fare System. (D) Safety Measures.

179.Among the participants, which aspect had the highest average satisfaction rating? (A) Safety Measures. (B) Cleanliness and Hygiene. (C) Comfort Level. (D) Ticketing and Fare System.

180.Based on the survey results, which of the following statements is NOT accurate regarding passenger satisfaction levels? (A) The aspect with the lowest average satisfaction rating was ticketing and fare system. (B) The majority of passengers were satisfied with the safety measures implemented on the MRT. (C) The aspect with the highest average satisfaction rating was cleanliness and hygiene. (D) A significant percentage of passengers expressed dissatisfaction with the comfort level.

182.Which of the following incidents is NOT mentioned in the email as an example of the bus driver's unprofessional behavior? (A) Honking the horn excessively. (B) Yelling aggressively at an elderly woman. (C) Swearing under his breath at a passenger. (D) Driving recklessly to make up for lost time.

183.What is the primary concern of the letter writer about the bus driver's behavior and customer service? (A) The negative impact on the reputation of the Public Transport Authority. (B) The inconvenience caused to the passengers. (C) The lack of professionalism and disregard for passenger safety. (D) The potential legal consequences for the bus driver.

184.What steps does the Public Transport Authority promise to take to prevent similar incidents from happening in the future? (A) They will ignore any future complaints. (B) They will investigate any future complaints thoroughly. (C) They will prioritize employee conduct over passenger safety and well-being. (D) They will blame any future incidents on the passengers.

185.How might the Public Transport Authority's response differ if Mr. Johnson had not reported the driver's behavior? (A) They would have investigated the matter internally. (B) They would have fired the driver immediately. (C) They would have blamed Mr. Johnson for the incident. (D) They would not have taken any action.

186.What is King Cow looking for in potential marketing specialists? (A) Experienced and conservative individuals. (B) Fresh and innovative minds. (C) Senior marketing executives. (D) Tech-savvy social media influencers.

187.What is Vivian's suggestion for updating the restaurant atmosphere? (A) Adding more meat-based menu options. (B) Updating the lighting, furniture, and color scheme. (C) Reducing the size of the restaurant. (D) Closing the restaurant on weekends.