2. By training employees on how to be better listeners, organizations attempt to improve their ________ skills.
(A) ethical
(B) technical
(C) problem-solving
(D) interpersonal

1. Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks? (A) intelligence tests (B) integrity evaluations (C) work sampling (D) drug tests

3. Lewis is a sales representative for his company. He is attending a company training program about the types of expenses that are considered legal deductions for tax purposes and how to distinguish between personal expenses and business expenses. Lewis is attending training to improve his ________ skills. (A) technical (B) problem-solving (C) ethical (D) interpersonal

4. Which of the following is one of the techniques used by organizations to make their workplace more family-friendly? (A) telecommuting (B) job enlargement (C) classroom training (D) mentoring program

5. Biozone provides its employees career counseling, skills workshops, and networking sessions. This work-life initiative used by Biozone falls under the category of ________. (A) direct services (B) time-based strategies (C) information-based strategies (D) money-based strategies

6. Leadership is best defined as ________. (A) the ability to merely project one's abilities in the lack of actual accomplishments (B) the ability to reduce the dependence of team members on each other (C) the ability to induce the team members to focus on individual goals rather than collective goals (D) the ability to influence a group toward the achievement of a vision or set of goals

7. Trait theories of leadership focus on ________. (A) the special relationship that leaders establish with a small group of their followers (B) the personal qualities and characteristics that differentiate leaders from nonleaders (C) the way the leader makes decisions (D) the extent to which followers are willing and able to accomplish a specific task

8. Emotional intelligence (EI) is critical to effective leadership because one of its core components is ________, which reflects the consideration that leaders must be able to express. (A) conscientiousness (B) empathy (C) optimism (D) introversion

9. In the context of behavioral dimensions of leadership identified in the Ohio State Studies, initiating structure refers to the extent to which ________. (A) a person's job relationships are characterized by mutual trust, respect for employees' ideas, and regard for their feelings (B) a leader engages in participative management (C) a leader is accepting of and respects individual differences among various team members (D) a leader is likely to define and organize his or her role and those of employees in the search for goal attainment

10. Contingency theories focus on the ________ that impact leadership success. (A) personality variables (B) leader's abilities to inspire and transform followers (C) situational variables (D) values and ethics

11. Any incompatibility between two or more attitudes or between behavior and attitudes results in ________. (A) organizational dissonance (B) cognitive dissonance (C) attitudinal clarification (D) positivity offset

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