試題詳解

31. Michelle was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at the hospital. Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________.
(A) process integration
(B) a cross-functional team
(C) customer departmentalization
(D) a multi-cultural team