6. Which of the following factors is a demographic component of an organization's external environment?
(A) geographic location
(B) political stability
(C) lifestyles and behavior
(D) stock market fluctuations

2. The omnipotent view of management states that ________. (A) managers' roles are peripheral and staff manage their own areas of the business (B) managers should allow employees to take part in decision making (C) managers have little or no responsibility for an organization's success or failure (D) managers are directly responsible for an organization's success or failure

3. Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee morale is at an all-time low. Though employees and competitors hold management responsible for the decline, the CEO does not let the managers go or change the management style. Which of the following could explain this attitude? (A) As the organization has an autocratic management style, the employees are responsible for organizational policies. (B) The organization has a participative management style and decisions are guided by consensus. (C) The CEO holds the omnipotent view of management, which believes that external factors have a significant effect on performance outcomes. (D) The CEO holds the view that managers have only limited role in organization success or failure.

4. The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management. (A) laissez-faire (B) symbolic (C) democratic (D) omnipotent

5. The symbolic view of management is based upon the belief that managers symbolize ________. (A) the fluctuating fortunes of the organization as they alternate between profits and losses (B) every aspect of an organization's performance, from the top level to the operational level (C) the take-charge executive who overcomes any obstacle to see that the organization achieves its goals (D) control and influence in developing plans and making decisions

7. The ________ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition. (A) demographic (B) political (C) economic (D) sociocultural

8. Which of the following factors is a sociocultural component of an organization's external environment? (A) behavior patterns (B) family composition (C) political stability (D) education level

9. The grassroots slogan of the Occupy movement, "We are the 99%", refers to ________. (A) fear of chronic fiscal imbalances in government sectors (B) social discontent over the slow recovery of global economies (C) societal acceptance of U.S. values and ways of doing things (D) the sensitivities surrounding severe income disparities, particularly in the United States

10. ________ is/are called the iGeneration, because they've grown up with technology that customizes everything to the individual. (A) The Silent Generation (B) Post-Millenials (C) Gen Y-ers (D) Baby Boomers

11. Which of the following is a characteristic of a dynamic environment? (A) the presence of new competitors in the market (B) few technological breakthroughs by current competitors (C) little activity by pressure groups to influence the organization (D) high level of predictability of changes in environmental conditions

12. Which of the following are the two dimensions of environmental uncertainty? (A) degree of change and degree of complexity (B) degree of change and degree of volume (C) degree of impact and degree of timing (D) degree of complexity and degree of impact