1. Good communication occurs only when the recipient ________.
(A)understands the speaker's meaning
(B)agrees with the sender's message
(C)does what the speaker asks
(D) makes eye contact with the speaker

33. What approach deals with an organization responding to the environment because of the preferences of its customers? (A) market approach (B) legal approach (C) stakeholder approach (D) activist approach

34. Under what approach is the organization driven to look for ways to respect and preserve the earth and its natural resources? (A) legal approach (B) stakeholder approach (C) activist approach (D) market approach

Summing Up Social Responsibility (Scenario) Max Proffit, director of research and development for National Products Company, that is into producing hiking gears has learned that a new material has been developed in his department that appears to make the ropes and slings more durable. He has discussed this development with his two assistants, Susie Merriweather and Moe Gaines, and Rush Onward, vice president of product development. Susie has stated her opposition to the use of the new material because its durability has not yet been tested and has not been certified by the company's third-party testing laboratory. Moe argues that the initial tests that their R&D department completed indicate minimal problems with durability. Rush states that in several meetings he has recently attended, the company president had repeatedly emphasized the need to increase earnings per share. Rush tells Max that a decision has to be made within the week about the new material's use by the Company.  35. If Max resists his impulse to okay the use of the uncertified material because of the need for increased earnings per share he ________. (A) is a whistle-blower (B) has a strong ego strength (C) has an external locus of control (D) is a social entrepreneur

Ethics Training (Scenario) You are an employee of a very large company, Behemoth Inc. Several employees routinely have lunch at a local restaurant where most drink alcoholic beverages before returning to work. In addition to this inappropriate behavior, several male coworkers call female employees "babes" and freely use racial slurs. There have been many complaints and the company has decided to use these issues as ethical training examples.  36. How can managers identify the ethically questionable applicants even before they became part of the workforce? (A) by favoring candidates who come with a reference from existing employees (B) by asking candidates to prove that they can complete more work in less time (C) by hiring friends who apply (D) by asking the candidates to go through interviews, tests, and background checks

2. In which of the following cases has communication occurred? (A)Brian attends all the Algebra lectures, but is unable to understand the subject. (B)Gary updates his blog regularly, even though no one reads it. (C)Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. (D) Ana tells her manager that she needs a new computer, but he says that the company can't afford it.

3. George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________. (A)decoding the message (B)deciphering the message (C)organizational communication (D) lateral communication

4. Alec is hired as a senior analyst at Tech Research Institute and is assigned to a project with four other researchers. He soon realizes that two of his teammates do not see eye-to-eye on many issues. Far from being solved, the situation escalates over the next couple of months. This bothers Alec a great deal because he is expected to coordinate his work with them. He decides to speak to his manager about the problem and seek his advice. In this example, communication is being used ________. (A)informally (B)to inform (C)to motivate (D) to control

5. Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care executives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for _______. (A)negotiation (B)expressing emotion (C)motivation (D) decision making

6. The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________. (A)encoding (B)reinstating (C)decoding (D) expanding

7. Which of the following is an example of noise? (A)sending unsolicited sales messages to prospects (B)thinking about the party you attended last night while sitting in a lecture (C)adding your contact information at the end of an e-mail message (D) leaving a message on the answering machine when you cannot reach someone