2. Which of the following statements is true concerning problem identification?
(A) Generally, what is a problem for one manager is a problem for all other managers.
(B) Effectively identifying problems is not easy.
(C) A symptom and a problem are one and the same.
(D) Problems are generally obvious.

36. If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication? (A)downward (B)vertical (C)lateral (D) internal

37. Formerly, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________. (A)informal network (B)all-channel network (C)chain network (D) wheel network

38. Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers ________ network for communication. (A)chain (B)informal (C)all-channel (D) wheel

1. A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as ________. (A) a decision-tree analysis (B) decision support theory (C) the decision-making process (D) a decision information system

3. To determine the ________, a manager must determine what is relevant or important to resolving a problem. (A) escalation of commitment (B) bounded rationality of a decision (C) weight of the decision criteria (D) decision criteria

4. Max is planning on going away to college next year and is currently trying to figure out which colleges he should apply to. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decisionmaking process, these represent Max's ________. (A) alternatives (B) problems (C) heuristics (D) decision criteria

5. Creativity is most essential in which of the following steps of the decision-making process? (A) developing alternatives (B) allocating weights to the decision criteria (C) identifying decision criteria (D) analyzing alternatives

6. Which of the following is important in effectively implementing the chosen alternative in the decision-making process? (A) evaluating each alternative by using the established criteria (B) being creative while implementing the alternatives (C) ignoring criticism concerning your chosen alternative (D) allowing those impacted by the outcome to participate in the process

7. Managers are assumed to use ________ if they make logical and consistent choices to maximize value. (A) rational decision making (B) bounded rationality (C) intuitive decision making (D) evidence-based management

8. Which of the following is NOT a valid assumption about rationality? (A) The decision maker accepts a solution that is good enough. (B) The decision maker is logical in his approach. (C) The problem is clear and unambiguous. (D) A single, well-defined goal is to be achieved.