21. Which of the following dimensions of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo?
(A) stability
(B) attention to detail
(C) people orientation
(D) innovation and risk taking

17. The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions. (A) stakeholders (B) unions (C) competitors (D) shareholders

18. ________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. (A) Business configuration (B) Industrial psychology (C) Organization culture (D) Corporate hierarchy

19. Which of the following statements highlights the shared aspect of culture? (A) Even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms. (B) Organizational culture is not something that can be physically touched or seen, but employees perceive it on the basis of what they experience within the organization. (C) The original source of the culture of an organization reflects the vision of the organizaton's founders. (D) Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like it.

20. Which of the following most accurately reflects the difference between strong cultures and weak cultures? (A) Company values are more deeply held and widely shared in strong cultures than in weak cultures. (B) Strong cultures tend to encourage employees to try new approaches to changing conditions, while weak cultures do not. (C) Strong cultures have less of an influence on employee behavior than do weak cultures. (D) In strong cultures, organizational values are held by top management, while in weak cultures, values are diffused throughout the organization.

22. Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures? (A) stability (B) attention to detail (C) aggressiveness (D) people orientation

23. A company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of ________. (A) aggressiveness (B) team orientation (C) outcome orientation (D) people orientation

24. Which of the following is a characteristic of an organization with a strong culture? (A) the core set of organizational values is zealously guarded by the management (B) emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes (C) management strives to delink shared values from behaviors as much as possible (D) culture conveys consistent messages about what is important to the organization

25. Which of the following is a disadvantage of having a strong organizational culture? (A) inability to respond to changing conditions (B) low loyalty towards the organization (C) decreased organizational performance (D) high employee turnover

26. The original source of an organization's culture usually reflects ________. (A) the vision or mission of the organization's founder (B) the composition of its productive workforce (C) the degree of success that the organization has achieved (D) the present conditions in which the organization functions

27. ________ is a process that helps new employees learn the organization's way of doing things. (A) Externalization (B) Transculturation (C) Socialization (D) Deculturation