27. ________ is a process that helps new employees learn the organization's way of doing things.
(A) Externalization
(B) Transculturation
(C) Socialization
(D) Deculturation

23. A company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of ________. (A) aggressiveness (B) team orientation (C) outcome orientation (D) people orientation

24. Which of the following is a characteristic of an organization with a strong culture? (A) the core set of organizational values is zealously guarded by the management (B) emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes (C) management strives to delink shared values from behaviors as much as possible (D) culture conveys consistent messages about what is important to the organization

25. Which of the following is a disadvantage of having a strong organizational culture? (A) inability to respond to changing conditions (B) low loyalty towards the organization (C) decreased organizational performance (D) high employee turnover

26. The original source of an organization's culture usually reflects ________. (A) the vision or mission of the organization's founder (B) the composition of its productive workforce (C) the degree of success that the organization has achieved (D) the present conditions in which the organization functions

28. Organizational ________ typically contain narratives about significant events or people in the organization. (A) language (B) material artifacts (C) stories (D) rituals

29. The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization. (A) corporate rituals (B) organizational culture (C) employee mentoring (D) business ethics

30. Which of the following is an example of a corporate ritual? (A) Company executives using company-specific jargon or slogans intended to inspire other employees to perform better. (B) Employees swapping stories about the company's history and past heroes who have made significant contributions to the company. (C) The assortment of material artifacts that characterize an organization, including the layout of its facilities, how its employees dress, and the types of automobiles provided to top executives. (D) Companies hosting annual parties to commemorate employee contributions and reward outstanding performance.

31. In an organization whose culture conveys a basic distrust of employees, managers are more likely to use a(n) ________ leadership style. (A) laissez-faire (B) participatory (C) authoritarian (D) democratic

32. An organization's culture supports the belief that profits can be increased by cost cutting and that the company's best interests are served by achieving slow but steady increases in quarterly earnings. What is the nature of the programs that the organization's managers are likely to follow? (A) expansionary (B) risky (C) innovative (D) short-term

33. According to Swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative culture? (A) resolution of employee issues based on personal interest (B) a serious outlook toward work (C) intolerance toward uncertainty or ambiguity (D) freedom for employees to express opinions