36. If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication?
(A)downward
(B)vertical
(C)lateral
(D) internal

32. Some of the production workers have come to see George and ask for clarification about the memorandum. This represents the ________ aspect of the communication process. (A)feedback (B)filtering (C)channeling (D) encoding

33. The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum. These technical terms are commonly known as ________. (A)encoding (B)echoes (C)jargon (D) noise

34. By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question. The employees were probably dealing with which of the following barriers to effective communication? (A)knowledge management (B)selective perception (C)cultural constraints (D) information overload

35. The letter from the vice president to the employees is an example of which type of organizational communication? (A)horizontal (B)lateral (C)formal (D) informal

37. Formerly, information flowed freely from the sales force to all areas of the home office. This most closely represents the ________. (A)informal network (B)all-channel network (C)chain network (D) wheel network

38. Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers ________ network for communication. (A)chain (B)informal (C)all-channel (D) wheel

1. A series of eight steps that begins with identifying a problem and concludes with evaluating a decision's effectiveness is known as ________. (A) a decision-tree analysis (B) decision support theory (C) the decision-making process (D) a decision information system

2. Which of the following statements is true concerning problem identification? (A) Generally, what is a problem for one manager is a problem for all other managers. (B) Effectively identifying problems is not easy. (C) A symptom and a problem are one and the same. (D) Problems are generally obvious.

3. To determine the ________, a manager must determine what is relevant or important to resolving a problem. (A) escalation of commitment (B) bounded rationality of a decision (C) weight of the decision criteria (D) decision criteria

4. Max is planning on going away to college next year and is currently trying to figure out which colleges he should apply to. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decisionmaking process, these represent Max's ________. (A) alternatives (B) problems (C) heuristics (D) decision criteria