36. Workplace spirituality has become important in the contemporary workplace because it ________.
(A) increases organizational efficiency
(B) brings religion into business
(C) gives employees a sense of purpose
(D) boosts company profits

32. An organization's culture supports the belief that profits can be increased by cost cutting and that the company's best interests are served by achieving slow but steady increases in quarterly earnings. What is the nature of the programs that the organization's managers are likely to follow? (A) expansionary (B) risky (C) innovative (D) short-term

33. According to Swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative culture? (A) resolution of employee issues based on personal interest (B) a serious outlook toward work (C) intolerance toward uncertainty or ambiguity (D) freedom for employees to express opinions

34. An innovative organizational culture is characterized by all of the following, EXCEPT ________. (A) freedom (B) risk taking (C) conformity (D) debates

35. Which of the following guidelines should managers follow while building a customerresponsive culture? (A) giving service-contact employees continual training on product knowledge, listening, and other behavioral skills (B) designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers (C) precisely defining employees' normal job requirements and ensuring they perform those actions alone (D) preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

37. A company that aims to develop a strong sense of purpose through meaningful work has a(n) ________ organizational culture. (A) profit-oriented (B) authoritarian (C) outcome-oriented (D) spiritual

38. Which dimension of the organizational culture is workplace spirituality most closely related to? (A) innovation and risk taking (B) outcome-orientation (C) people-orientation (D) attention to detail

39. Which of the following is a characteristic found in spiritual organizations? (A) tolerance towards mistakes and openness with customers and employees (B) emphasis on controlling emotions and feelings (C) focus on team development, rather than individual development (D) profit-oriented outlook towards all organizational activities

40. Which of the following is most likely to have a highly spiritual organizational culture? (A) a business that focuses strictly on outcomes (B) a business that emphasizes centralized control (C) a highly aggressive, competitive business (D) a company with high tolerance of employee expression

41. Which of the following is a criticism of spiritual organizational cultures? (A) inhibition of employees' expressions and emotions (B) lack of openness with stakeholders such as customers and suppliers (C) incompatibility between profits and spirituality (D) absence of employee empowerment

1._______abuse is a patterned use of a drug in which the user consumes the drug in amount to get pleasure or to improve the performance of an activity. (A) Ceramic (B) Employment (C) Substance (D) Jealousy