無年度 - ROBBINS英選8#95213

1. The effect of planning on managers is that it forces them to ________. (A) work at cross purposes (B) grow resistant to change (C) anticipate and respond to change (D) eliminate uncertainty

2.Which of the following is true of the impact of formal planning on organizational performance? (A) Formal planning is associated with positive financial results. (B) Companies can start seeing the impact of formal planning on performance after about a year of starting the planning process. (C) Organizations that formally plan invariably outperform those that don't plan. (D) The amount of planning done is more important to high performance than the quality of planning and implementation

3.Which aspect of planning refers to documents that outline how results are to be achieved? (A) goals (B) plans (C) performance (D)objectives

4.Which of the following statements is true regarding an organization's goals? (A) A single goal is more efficient than multiple goals for defining an organization's success. (B) All organizations share the single goal of making profits. (C) Using a single goal such as profit may result in unethical behaviors by employees. (D) Long-term success is ensured if managers emphasize only one goal for an organization.

5. Nike, Inc. is a sportswear and equipment manufacturer that serves a multitude of sports disciplines. Which of the following statements from Nike would be the best example of a strategic goal? (A) achieving a return on investment of 17 percent (B) a seven percent increase in average annual income (C) a ten percent increase in average annual sales (D) accelerating growth through focused execution

6. Which of the following is the best indicator of an organization's real goals? (A) annual reports (B) organizational members' actions (C) mission statement (D) stock valuation

7.Organizational plans can be classified on the basis of all of the following characteristics, except on the basis of their ________. (A) frequency of use (B) attainability (C) specificity (D) breadth

8. ________ plans apply to the entire organization and establish the organization's overall goals. (A) Operational (B) Departmental (C) Specific (D) Strategic

9. Plans that encompass only the production or the sales goals of a company are termed ________ plans. (A) strategic (B) informal (C) operational (D) financial

10. Long-term plans are defined as those with a time frame beyond ________. (A) five years (B) three years (C) one year (D) seven years

11. ________ plans are plans that are clearly defined and leave no room for interpretation. (A) Directional (B) Stated (C) Specific (D) Long-term

12. Which of the following is an example of a single-use plan? (A) a plan developed to ensure worker safety at the company's facilities (B) affirmative action hiring policies of a company (C) the procedure to be followed for firing low-performing employees (D) a plan developed to implement new environmental regulations

13. Which of the following is an example of a standing plan? (A) a retail chain's plan to counter the entry of a new competitor (B) a fire escape policy establishing practices to be followed in an emergency (C) a plan to cope with radical changes in the political environment (D) a plan developed to address a sudden, unanticipated surge in demand

14. Which of the following is an assumption associated with traditional goal setting? (A) Top managers know what is best because they see the "big picture." (B) Organizational goals must not be broken down into individual goals. (C) Organizational goals must not be communicated to lower level employees. (D) Employees will be more motivated to try to attain goals that they helped set.

15. A problem associated with traditional goal setting is that ________. (A) the high degree of reliance on employees for developing goals is not suited to many situations (B) the narrowly defined goals inhibit a manager's ability to interpret them (C) it promotes the growth of a flatter organizational structure and threatens organizational efficiency (D) clarity is lost as the goals make their way down from the top of the organization to lower levels

16. A ________ is an integrated network of goals in which the accomplishment of goals at one level serves as the means for achieving the goals, or ends, at the next level. (A) bottom-up ladder (B) means-ends chain (C) reverse pyramid (D) process sequence

17. Which of the following is the last step in MBO? (A) Progress toward objectives is periodically reviewed, and feedback is provided. (B) The organization's overall objectives and strategies are formulated. (C) Action plans are implemented. (D) Successful achievement of objectives is reinforced by performance-based rewards.

18. Which of the following is one of the elements of a management by objectives (MBO) program? (A) absence of a time frame (B) absence of control measures (C) participative decision making (D) directional goals

19. Which of the following reflects the way goals are set in an MBO program? (A) Apart from being used to ensure that employees are doing what they are supposed to be doing, goals are used as a motivating tool for employees. (B) Goals are not used to measure and control employee performance. (C) Goals tend to be broad and directional to encourage interpretation by individual managers. (D) Goals are set by top level managers and lower level employees implement them based upon their interpretation of these goals.

20. A ________ is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important. (A) proposal (B) project (C) mission (D) preamble

21. An organization is in the process of goal setting. It has finished reviewing the organization's mission. What should it do next? (A) review results and whether goals are being met (B) evaluate available resources (C) determine the goals individually or with input from others (D) write down the goals and communicate them to all who need to know

22. When uncertainty is high, plans should be ________ and ________. (A) short-term； directional (B) specific； flexible (C) general； informal (D) directional； standing

23. Top executives are mainly involved in ________ planning. (A) strategic (B) departmental (C) operational (D) functional

24. Which of the following is true of the traditional approach to planning? (A) This approach makes managerial planning thorough, systematic, and coordinated. (B) Plans created through this method are seldom written down. (C) Formal planning departments are rarely used in this approach. (D) Plans are developed by organizational members at the various level.

25. How can managers effectively plan when the external environment is continually changing? (A) They should set general, but rigid plans. (B) They should be ready to change directions if environmental conditions warrant. (C) They should discontinue formal planning. (D) They should continue to follow the set organizational plans as persistence will eventually pay.

26. A manager's analysis of the external environment can be improved by ________, which involves screening information to detect emerging trends. (A) environmental activism (B) critical path analysis (C) value screening (D) environmental scanning

27. Which of the following is true of competitor intelligence as a means of environmental scanning? (A) The Economic Espionage Act makes it a crime in the United States to engage in competitor intelligence. (B) It is unethical to use competitor intelligence to make strategic business decisions. (C) Buying competitors' products and asking their own employees to evaluate them to learn about new technical innovations is an example of the unethical practices followed in competitor intelligence. (D) Competitor intelligence is ethical if competitor-related information is collected from sources accessible and available to the public

28. The ________ Act makes it a crime in the United States to engage in stealth of a trade secret. (A) Economic Espionage (B) Patriot (C) Sarbanes-Oxley (D) Glass-Steagall

Retail Planning (Scenario)
Mr. Tyler Nall is president and CEO of a retail chain that is about to begin operations in numerous major cities across the United States. The stores will sell home furnishings that are considered moderately priced for the average-income buyer. During the last few months he has been working to lay out directions for the managers of the stores. Mr. Nall and his vice presidents have decided that each store should have sales equal to or greater than $100 per square foot per day. To attract an adequate number of customers, the store should be well maintained both inside and out.

29. The statement that all stores should be well maintained both inside and out is an example of a ________. (A) financial goal (B) directional plan (C) social goal (D) specific plan

Community Newspaper (Scenario)
Robert Downs is in the process of setting up a small community newspaper in his home town of Corning, New York. As a first step, he sets the following goal for his company: "To be a champion for free speech and for the development of the community." This goal is to appear clearly on top of every page of the newspaper.

30. When making editorial decisions for his newspaper, Robert Downs mostly picks issues that are in line with his political beliefs and those that his advertisers approve of. For instance, he recently chose not to publish a story about how a large local manufacturer, one of the paper's biggest advertisers, was flouting environmental regulations. This indicates that ________. (A) the company's strategic goals do not leave any room for interpretation (B) the company's financial goals derive from its strategic goals (C) the company's goals are directional in nature (D) the company's stated goals are not its real goals

A Business Plan (Scenario)
Imagine that you are the owner of a small company that sells corporate gifts through an online store. You employ about 20 people. However, business has slowed down in recent months and you realize that the organization must move in a different direction if it is to survive. You have reset some of the company's overall goals and want to develop a plan to achieve those goals. You are anticipating the business environment to be volatile for next few years.

31. Considering the above information, it can be determined that your plan must be ________, ________, and ________. (A) informal； unwritten； flexible (B) strategic； specific； flexible (C) operational； directional； rigid (D) strategic； general； rigid

無年度 - ROBBINS英選8#95213

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