1. Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers?
(A) new millenium
(B) early 1980s
(C) 1960s to 1970s
(D) late 1980s to late 1990s

32. While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and only relates well to people from her home country. (A) regiocentric (B) ethnocentric (C) geocentric (D) polycentric

33. Jane joins an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude. (A) geocentric (B) polycentric (C) ethnocentric (D) parochialistic

34. You plan to explain during your talk that the acronyms EU, NAFTA, and ASEAN refer to ________. (A) soccer teams in Europe (B) new multinational corporations (C) regional trade alliances (D) foreign airlines

35. One of the hottest topics of your talk will be the North American Free Trade Agreement. One of the points that you will emphasize is that ________. (A) a large number of people continue to migrate from Mexico to the United States in search of jobs and prosperity (B) Mexico is struggling to prosper from the free trade agreement (C) between 1994 and 2007, merchandise trade between the United States, Canada, and Mexico increased slightly (D) as of 2012, it is the second largest trade bloc in the world in terms of the combined gross domestic product of its members

2. Which of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity? (A) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act (B) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth (C) shifting from compliance and focusing only on women and minorities to including everyone (D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"

3. The ways in which people in an organization are different from and similar to one another is known as ________. (A) workplace diversity (B) business etiquette (C) work culture (D) organizational democracy

4. Which of the following demographic characteristics reflects surface-level diversity? (A) differences in values (B) work preferences (C) personality (D) ethnicity

5. How does surface-level diversity differ from deep-level diversity? (A) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. (B) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people. (C) Surface-level diversity is reflected by differences in personality and values, while deeplevel diversity is influenced by age and ethnic differences. (D) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel.

6. Which of the following people management benefits arises from workplace diversity? (A) improved system flexibility (B) better use of employee talent (C) potential to increase market share (D) increased understanding of the marketplace

7. Which of the following benefits of workplace diversity is categorized as strategic? (A) improved system flexibility (B) potential to improve market share (C) reduced costs associated with high turnover (D) better use of talent