4. Which of the following demographic characteristics reflects surface-level diversity?
(A) differences in values
(B) work preferences
(C) personality
(D) ethnicity

35. One of the hottest topics of your talk will be the North American Free Trade Agreement. One of the points that you will emphasize is that ________. (A) a large number of people continue to migrate from Mexico to the United States in search of jobs and prosperity (B) Mexico is struggling to prosper from the free trade agreement (C) between 1994 and 2007, merchandise trade between the United States, Canada, and Mexico increased slightly (D) as of 2012, it is the second largest trade bloc in the world in terms of the combined gross domestic product of its members

1. Jeff is an employee with the accounting department at a major shipping service provider in Texas. Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers? (A) new millenium (B) early 1980s (C) 1960s to 1970s (D) late 1980s to late 1990s

2. Which of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity? (A) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act (B) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth (C) shifting from compliance and focusing only on women and minorities to including everyone (D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"

3. The ways in which people in an organization are different from and similar to one another is known as ________. (A) workplace diversity (B) business etiquette (C) work culture (D) organizational democracy

5. How does surface-level diversity differ from deep-level diversity? (A) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. (B) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people. (C) Surface-level diversity is reflected by differences in personality and values, while deeplevel diversity is influenced by age and ethnic differences. (D) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel.

6. Which of the following people management benefits arises from workplace diversity? (A) improved system flexibility (B) better use of employee talent (C) potential to increase market share (D) increased understanding of the marketplace

7. Which of the following benefits of workplace diversity is categorized as strategic? (A) improved system flexibility (B) potential to improve market share (C) reduced costs associated with high turnover (D) better use of talent

8. Which of the following statements is true of the changing trends in U.S. workplaces? (A) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values. (B) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations. (C) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor. (D) People now entering the workforce are significantly older, less ethnically diverse and/or natively-born.

9. Which of the following trends has been observed in the world population in terms of aging? (A) As nations have advanced economically, birthrates have increased in proportion to the growing world population. (B) People aged 65 and older will soon outnumber children under age 5 for the first time in history. (C) The world's population is growing older, but at a slower rate than it did in comparison with the previous two centuries. (D) The world's population aged 80 and over is projected to decrease 233% by 2040.

10. Which of the following perceptions do employers typically have of older employees? (A) lack of sound judgment (B) uncommitted to doing quality work (C) resistant to new technology (D) weak work ethic