11. The process of monitoring, comparing, and correcting is called ________. (A) planning (B) leading (C) controlling (D) organizing

16. Technical skills include ________. (A) job specific knowledge needed to proficiently perform work tasks (B) experience gained by experiments that are used in performing managerial tasks (C) skills managers use to think and to conceptualize about abstract and complex situations (D) the ability to work well with individuals and groups