12. According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.
(A) informational
(B) decisional
(C) technical
(D) interpersonal

8. Henri Fayol, in the early part of the twentieth century proposed that all managers perform ________ functions. (A) three (B) nine (C) five (D) four

9. Establishing strategies for achieving organizational goals is a part of the ________ function. (A) organizing (B) coordinating (C) planning (D) leading

10. A manager resolving conflict among organizational members is performing which of the following functions? (A) leading (B) organizing (C) controlling (D) planning

11. The process of monitoring, comparing, and correcting is called ________. (A) planning (B) leading (C) controlling (D) organizing

13. Which of the following is an example of an informational role according to Mintzberg? (A) negotiator (B) monitor (C) resource allocator (D) liaison

14. Which of the following is an example of a decisional role according to Mintzberg? (A) disseminator (B) monitor (C) figurehead (D) entrepreneur

15. Robert L. Katz proposed ________. (A) five traditional management functions (B) ten critical managing roles (C) six traditional management styles (D) three critical managing skills

16. Technical skills include ________. (A) job specific knowledge needed to proficiently perform work tasks (B) experience gained by experiments that are used in performing managerial tasks (C) skills managers use to think and to conceptualize about abstract and complex situations (D) the ability to work well with individuals and groups

17. Understanding building codes would be considered a ________ skill for a building contractor. (A) technical (B) empirical (C) human (D) conceptual

18. Which of the following is true concerning the three managerial skills? (A) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart. (B) Conceptual skills are most important for lower-level managers. (C) Technical skills tend to be most important for middle-level managers. (D) Human skills remain equally important to all levels of management.