16. Technical skills include ________.
(A) job specific knowledge needed to proficiently perform work tasks
(B) experience gained by experiments that are used in performing managerial tasks
(C) skills managers use to think and to conceptualize about abstract and complex situations
(D) the ability to work well with individuals and groups

12. According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. (A) informational (B) decisional (C) technical (D) interpersonal

13. Which of the following is an example of an informational role according to Mintzberg? (A) negotiator (B) monitor (C) resource allocator (D) liaison

14. Which of the following is an example of a decisional role according to Mintzberg? (A) disseminator (B) monitor (C) figurehead (D) entrepreneur

15. Robert L. Katz proposed ________. (A) five traditional management functions (B) ten critical managing roles (C) six traditional management styles (D) three critical managing skills

17. Understanding building codes would be considered a ________ skill for a building contractor. (A) technical (B) empirical (C) human (D) conceptual

18. Which of the following is true concerning the three managerial skills? (A) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart. (B) Conceptual skills are most important for lower-level managers. (C) Technical skills tend to be most important for middle-level managers. (D) Human skills remain equally important to all levels of management.

19. Conceptual skills involve ________. (A) managing employees who use tools to produce the organization's products (B) inspiring enthusiasm and trust among employees (C) thinking about abstract and complex situations (D) communicating with customers

20. Increased accountability of employees is typically caused by ________. (A) increased digitization (B) discrimination concerns (C) increased emphasis on organizational ethics (D) security threats to the organization

21. Social media is a communications tool which should not be used to ________. (A) tap into innovation and talent (B) publish one-way messages from managers to employees (C) manage human resources (D) connect with customers

22. Which of the following is true regarding the changes that a manager's job is undergoing? (A) Digitization hardly affects a manager's responsibilities. (B) Innovative efforts are exclusively important for managers serving in high-tech organizations. (C) According to managers, employees contribute the least to the success of a customer service organization. (D) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy.